03-07-2017 06:01 PM
Welcome to HP Forums, this is a great place to get support, find answers and tips.
Thank you for posting your query, I'll be more than glad to help you.
I understand that you are unable to print pictures from your HP Sprocket Photo Printer as the blue barcode keeps.printing first.
This issue could be a hardware issue with the unit.
Let's go through a few steps to resolve this issue.
And here's the step by step guide for you in the link: http://hp.care/2fDYIuc
If the issue persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp
You have a good day ahead.
I work on behalf of HP
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03-22-2017 09:21 AM
Hello @rushla -
Are you using HP brand ZINK paper, or another 3rd party brand? If the latter, this can occur when scanning a non-HP smartsheet.
Have you tried printing without the smartsheet loaded?
Alternatively, you may want to update your Sprocket firmware and try again.
Once you have a connection via the Sprocket app, please do the following to update the firmware:
1.) Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.
2.) Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)
3.) In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)
Thanks and sprocket on!
The comments above represent myself and do not reflect the opinions of HP.
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03-23-2017 01:31 AM
you can try resetting device using following instruction.
This should solve your problem!
1. Locate the reset button near the charging port.
2. Gently insert a straight pin into the reset button access point, and then press the reset button for 3 seconds. The printer resets and any previously illuminated LED’s turn off.
3. Turn on the printer by pressing and holding the power button until the white LED illuminates
Although I am an HP employee, I am speaking for myself and not for HP.
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