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Student
Posts: 1
Member Since: ‎03-07-2017
Message 1 of 3 (164 Views)

printing

Product Name: hp sprocket
hi i cant get pics to print. the blue barcode keeps.printing first. then it states that printer is out of paper when i have a full pack in printee
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HP Support Agent
Posts: 2,419
Member Since: ‎10-12-2016
Message 2 of 3 (143 Views)

Re: printing

@rushla,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print pictures from your HP Sprocket Photo Printer as the blue barcode keeps.printing first.

 

This issue could be a hardware issue with the unit. 

 

Let's go through a few steps to resolve this issue.

 

And here's the step by step guide for you in the link: http://hp.care/2fDYIuc

 

If the issue persists, then you may need to contact phone support for further assistance at the link: www.hp.com/contacthp
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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Teacher
Posts: 82
Member Since: ‎09-27-2012
Message 3 of 3 (9 Views)

Re: printing

Hello @rushla - 

 

Are you using HP brand ZINK paper, or another 3rd party brand?  If the latter, this can occur when scanning a non-HP smartsheet.  

 

Have you tried printing without the smartsheet loaded?

 

Alternatively, you may want to update your Sprocket firmware and try again.

 

Once you have a connection via the Sprocket app, please do the following to update the firmware:

 

1.)           Make sure your Sprocket battery is charged greater than 75%, otherwise you won’t see the firmware update option.

2.)           Ensure your Sprocket is powered on and connected to your phone/sprocket app (green circle in menu)

3.)           In the Sprocket mobile app, tap ‘menu’ (3 lines) -> ‘sprocket’ -> ‘Printers’ -> ‘Get Firmware Upgrade’ (blue text)

 

Thanks and sprocket on!

***I am an HP employee***

The comments above represent myself and do not reflect the opinions of HP.


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