12-30-2009 01:14 PM
Post relates to: Pre p100eww (Sprint)
12-30-2009 07:53 PM
01-01-2010 08:05 AM
Same issue here.
I ran the webOS doctor and when it prompted for the profile info I lost all my contacts. When the phone came up I defaulted the device to backup from/to my primary gmail account. Now I have duplicate entries however I can only select one of them. When I try to select the other "shadow" contact it throws me back to the main contacts view.
I'd love to find a solution since I cant link all the duplicates together.
01-13-2010 08:31 AM
I have experienced EXACTLY the same thing. Had a problem with the speaker on my first Pre, so I returned it. A backup was performed, and then the new Pre was activated. The data was downloaded from my Palm Profile.
After that, I had my contact NAMES in the list, but no phone numbers. So I called Palm.
They were able to retrieve my numbers, but now I have duplicate entries. One of each entry is "normal", but the other can not be opened (just jumps back to the list).
I installed the "Swipe Contacts to Delete" patch, and tried to remove the bogus entries that way (since I couldn't open them to delete them individually). They delete off my Pre... for about 3 seconds... and then they reappear! ARGH!
Also, the Pre shows that, while I have login credentials for Palm Profile and Yahoo, I can only pick the Palm Profile as my Default contact entry (even though I have contacts in Yahoo, as well).
As much as I love the phone, I may have to give it up for this. I can't even get WebOSDctor to work with it...
02-08-2010 12:52 PM
This is what worked for me.
1. Deleted my Google Profile from my phone
2. Backed up my photos (via USB)
3. Hard Reset of phone
4. Restore Palm Profile
5. Retore Google Account.
Note: Be sure that the contacts you want on your phone are in the "My Contacts" folder from your Google account (via computer). This is the one that syncs.
Best of luck. For more tips and reviews, visit yopauly.com