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Flukes
Posts: 2
Member Since: ‎06-23-2013
Message 1 of 4 (270 Views)

HP Touch Pad freezing and will not restart nor shut down.

My HP Touch Pad will not reboot nor shut off. I have a "hp" logo on the screen that will not go away. I have tried all of the 5 Ts with no sucess. I tried downloading webOS Doctor several times but when it went to connect my device I got an error message that stated " Connect your device directly to your computer with your usb cable."  The screen below has "Help" and "Next". Next is greyed out. I inserted the usb cable into different ports on my computer and made sure that they were listed under my computer tab. I was unable to get the "Next" button to be useable.  Any ideas about how I can make this connect to the touchpad? or even how I can get it to unfreeze. Appreciate any help.   

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WyreNut
Posts: 11,956
Member Since: ‎07-03-2010
Message 2 of 4 (255 Views)

Re: HP Touch Pad freezing and will not restart nor shut down.

Unless you can get the TouchPad into the "USB update mode" (turned off, then a button combination as it is powered on), the doctor will not work.

 

When you hold the power and center button depressed together for ~20 seconds, does nothing happen?  How about the 3-button combo - power, volume UP, and center button held for the same length of time?  I've never seen a TouchPad frozen in the on position that wouldn't reboot from holding the power/center button long enough.  :/

 

There are many suggestions abounding on the net as to possible solutions, but nothing that definitely works.  Using cell phone chargers around 800mA, connecting to a computer USB port, plugging/unplugging the USB cable rapidly (not recommended!), and just leaving it alone for a month to discharge, then plugging back in!

 

Good luck, let us know if yours recovers!

 

WyreNut

 

 

 

 

 

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Honor Student
Flukes
Posts: 2
Member Since: ‎06-23-2013
Message 3 of 4 (214 Views)

Re: HP Touch Pad freezing and will not restart nor shut down.

Thanks. By holding down the three buttons I was able to turn it off. When I reboot I get the "hp" sign but nothing more happens. Today I went out to webos doctor and tried to download. I am still getting stuck and getting the message" Connect your device to your computer with your usb cable" and when I hit "next" it returns with a message that states the device is not recognized. I have checked to see if the device is recognized on my computer under the "computer" tab and it is. I tried twice- once with the touchpad off and once with it off. I don't seem to be able to get this past step to download webos. Any other suggestions before I give up?      

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WyreNut
Posts: 11,956
Member Since: ‎07-03-2010
Message 4 of 4 (212 Views)

Re: HP Touch Pad freezing and will not restart nor shut down.

Just to be sure you've followed the directions fully, here is my "Doctor How To" file:

 

How to Doctor an HP TouchPad (reflash the ROM)

On your Touchpad be sure to have:

USB cable. The battery is charged to at least 30%.

Computer:

Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.

Miscellaneous Info:

The update process will take approximately 15 minutes. During this process, your device will not be available for use.

Downloading webOS Doctor

Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm

If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions

Get your TouchPad ready to update

Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.

Running webOS Doctor

Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.

Connecting your device and finishing the webOS Doctor update

Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!

WyreNut

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I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
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