HP Support Forums
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11-07-2011 08:43 AM
I think I have the micro usb misalignment issue. The Touchpad looks good from what I can tell; all the connectors look good, so it must be the cable. I will try purchasing a quality usb cable, and hopefully this will fix it.
I have to say that I am glad that there is another way to charge the device, via Touchstone, but if the port goes bad then how do we transfer files? Is there a wireless method? I found two possible solutions:
11-30-2011 01:04 AM
I came here because I had just bought a replacement charger and couldn't get mine to charge with it. I tried twisting it and it did not help. The usb connected to the pc to tp worked, but gave me the insufficient power message. So, I attached the new usb cable (I needed the replacement because the old usb cable was damaged) to the old ac converter and that did the trick. This was a new charger right out of the box so obviously there are some defects!
12-07-2011 07:16 PM
I am pretty sure I am having a misaligned USB connector issue. I've broken 2 USB cords in the past month trying to get it to stay charged (the one that came with the Touchpad, plus another one I bought when I thought that one was broken). There is absolutely nothing I can do now to make it charge, so it's just going to die.
Does anyone know if I call HP, will they still be able to service it? Would I be able to send it to them for a repair?
Thanks for any info you guys can give me.
12-30-2011 06:10 PM
tryed several things listed on here looked away from my touchpad for a min came back and it was on. dont know which one worked but one of them did because before when i plugged it in and tried to turn it on the battery would show but it wouldnt be charging.
12-30-2011 08:19 PM
HP support was very polite and tried to solve the problem, I think the hardware plain sucks.
HP is just a fly by night, look at their leadership. This product was barely worth the discounted firesale price and I'm certain this is why they decided to bail out of this business.
Say whatever you want, HP will forever be an Apple Wannabe, save your money for an ipad, forget HP.
12-31-2011 09:36 AM
As for the charging, I make sure now that my kids do not handle the charging, and I be the one to insert the usb charger and disconnect. I make sure to take special delicate care to the removal and insertion. I have not had any problems since my original issue. Hopefully as long as I am careful, I will not have a charging issue.
01-24-2012 05:03 PM
I too cannot recharge my HP touch pad. Power supply is snapped into the locked position and is connected properly to touch pad. Also, there is a crack forming on bottom and back edge immediately opposite of the volume control buttons. Can I exchange for a new unit?