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08-21-2011 08:20 PM
I just purchased the HP TouchPad and I am not able to turn it on, nor charge it.
I tried holding down the power button at the top right and the button at the bottom center of the tablet at the same time for 15 seconds and the charging sign flickered a few times and the screen shut off again. (All while being plugged in.)
Do you know what I can do to solve this problem?! I'd love to actually get to use it!!!
08-23-2011 03:15 PM
I had a similar problem, my new Touchpad would not charge so I decided to bite the bullet and call HP support after trying to test the cable and charger myself.
Turns out the charger unit is a two-piece unit and all I need to do was turn it clockwise and "click" it back into correct contact for it to work again. As soon as the support person told me what to do and I heard the "click" noise I realized what an idiot I was not to check to see if it was a two piece unit! Since I had left the plastic cover on it, it never occurred to me to check!
Hopefully the solution is as simple for you as it was for me!
08-30-2011 10:52 PM
i tried to do that but still not. the machine doesn't show up anything. i try to connect with another hp touchpad. it work, it seem the cable still good working. just my touchpad. not the cable
08-31-2011 08:14 AM
Try the following forum - there are Palm/WebOS experts there that can help you out:
I work for HP, supporting the HP Experts who volunteer their time and technical knowledge to help others.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
09-02-2011 11:52 PM
Thank you guys I had the same problem but manage to solve through HP support
1 Press and hold the power button.
2 While still holding down the power button, press and hold Center
until the HP logo appears (about 15 seconds).
Why this might help
A restart may be effective if the screen is off and you can’t turn it on, or if
the screen is on but doesn’t respond to taps or other gestures.
NOTE Because open applications are forced to close immediately during this
kind of restart, some unsaved data may be lost.
09-03-2011 05:44 PM
Thanks for this post. It worked for me after my Touchpad shut off from the battery draining, and wouldn't show any signs of charging after more than 3 hours plugged into the wall.
I also came across the post below which I am sharing here for whom it may help... Good luck
So you just got your new HP TouchPad home and its not charging correctly, or perhaps you get an error box that says the connected charge isn't supplying enough power to charge the device. Well don't panic, you aren't alone, and the issue is actually pretty easy to remedy.
The TouchPad's North America Twist-to-lock plug adapter is a actually universal charging devices. The top screws off so a second attachment for none US power prongs can be added. If the top isn't securely fastened your device will either show the aforementioned error box or simply won't charge. Right out of the box if you are having issues I'll almost guarantee its the barrel connector.
How can you be certain its connected? Well that's the tricky part. Un-screw the top, and screw it back in, making sure it snaps into place. You might also notice some writing on the side of the connector. Make sure that is aligned correctly.
If its still not working crab another micro USB charger and connect it to your TouchPad. Note: I've been told you can not charge your TouchPad via USB. USB ports do not provide enough power for charging (this might not include USB 3.0) we are waiting on confirmation of this!
If you are still seeing problems you should probably call or contact HP and use their HP webOS Butler Service (866) 945-7256. Its free for the first 90days.
09-28-2011 03:13 PM
I had written my touchpad off, I could not get it to charge. Today I decided to see if anyone else was having the same issue and stumbled across your post!!!
THAT WAS MY PROBLEM... AFTER 2 WEEKS OF THINKING MY TOUCHPAD WAS DEAD... IT IS NOW WORKING PERFECTLY!!
Thanks so much for sharing!!
10-01-2011 04:57 PM
I just bought this touchpad 2 DAYS AGO.
It's NOT charging...
BUT It is recognized in USB on my computer.
Now it's completely DEAD...
I called HP and they told me that charger is bad.
They are going to send me a repalcement charger in 3-5 business days.
WOW...3-5 business days.
Brand new Touchpad had it ONLY for 2 days and now dead.
HP support really sucks...