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Student
ermoberlin
Posts: 1
Member Since: ‎04-12-2012
Message 1 of 23 (25,429 Views)
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HP Touchpad with battery question mark

Hi , 

my HP Touchpad  shows battery question mark symbol, what should i do ?

 

Thanks in advance

Regards ermoberlin

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erico
Posts: 25,139
Member Since: ‎01-07-2009
Message 2 of 23 (25,422 Views)

Re: HP Touchpad with battery question mark

[ Edited ]

Hold the Power button to attempt to turn the TP off.

 

When the TP is off, press and hold the power and volume up buttons.  

 

The TP should power on and display the USB trident symbol.

 

At that point you're in USB mode and should be able to use webOS Doctor 3.0.5 I suggest using WebOS Doctor to reset the TP to its delivered condition

 

The forum with the greatest amount of resources for the HP Touchpad is the HP WebOS Forum. I highly recommend joining that forum.

 

This nicely written and illustrated standard Touchpad troubleshooting tutorial is at the WebOS forum.





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****I am a volunteer, I don't work for Microsoft or HP****


2014 Microsoft MVP - Microsoft Windows Expert - Consumer

Student
afareed
Posts: 1
Member Since: ‎07-14-2012
Message 3 of 23 (23,863 Views)

Re: HP Touchpad with battery question mark

Hi,

 

I tried as suggest to turn off the TP while hold the power button but  TP screen is still showing the Bty with question mark.

Any more problem solving technique.

 

Awaiting reply

 

 

Fareed

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CherylG
Posts: 21,539
Member Since: ‎11-12-2008
Message 4 of 23 (23,755 Views)

Re: HP Touchpad with battery question mark

The battery is too depleted to start the TP. Plug it in and leave it for awhile, usually powers up automatically once it charges enough.


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Student
jmaier32
Posts: 1
Member Since: ‎12-28-2012
Message 5 of 23 (20,598 Views)

Re: HP Touchpad with battery question mark

I have tried to reset the TP as suggested and I still get the battery with a question mark in the middle of it error.  I have charged the TP for days using the wall outlet and using only USB cord plug into my computer.  Nothing will work.  Is there anything else I can try to fix the issue?

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smkranz
Posts: 4,767
Member Since: ‎04-23-2012
Message 6 of 23 (20,585 Views)

Re: HP Touchpad with battery question mark

The issue is likely related to the charging hardware, either the cable or the a/c adapter itself.  There are numerous threads on the subject, including this one.  Try un-twisting and re-tighening the business end of the a/c adapter (it comes apart), or try a different or new USB cable.

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smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
Student
keach
Posts: 1
Member Since: ‎12-28-2012
Message 7 of 23 (20,584 Views)

Battery with ?

What does the battery with ? mean?  What can I do to get my Touchpad working again?

Top Student
djohns03
Posts: 5
Member Since: ‎12-28-2012
Message 8 of 23 (20,562 Views)

Re: Battery with ?

My pad is displaying a picture of battery w/? in middle.  Please advise if this is a known issue or appropriate resource to resolving tips.

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CherylG
Posts: 21,539
Member Since: ‎11-12-2008
Message 9 of 23 (20,550 Views)

Re: Battery with ?

The battery is too depleted to start the TP. Plug it in and leave it for awhile, usually powers up automatically once it charges enough.

If it doesn't charge,try un-twisting and re-tighening the barrel end of the a/c adapter.If still no joy, try a different or new USB cable.A generic cable will work with the barrel charger ,such as one from a digital camera or cellphone.

 


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Student
airmandj
Posts: 1
Member Since: ‎12-30-2012
Message 10 of 23 (20,485 Views)

Re: HP Touchpad with battery question mark

Sorry, this didn't work for me.  My issue is a little different.  I just bought this Touchpad a couple weeks ago from an auction, its condition was unknown.  First issue was the battery was completely dead and no charger was included.  After I figured out you need to use an HP charger and not just any ole charger, I went and bought an HP charger online.  Now it appears it has charged, but I get this symbol.  I've tried the restart and it just goes back to the symbol.  Tried the power, center, volume combination and nothing comes up.  I don't know if I can even use the WebOS doctor since I never set up a WebOS account on it.  I doubt its still covered under any warranty, but its impossible to tell on my own since I don't know the original purchase date.  If you've seen any other solutions, please let me know, I've been dying to play with my new toy :smileyhappy:

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