HP touchpad help app catalog (955 Views)
Reply
Honor Student
tsnike21
Posts: 2
Registered: ‎07-24-2013
Message 1 of 15 (955 Views)

HP touchpad help app catalog

just got a HP touchpad I set it all up and for some reason when I go into app catalog and choose what I want to download , it downloads but then says install fail.  Can please tell me why this is happening. Version 3.0.5

Dean
WyreNut
Posts: 11,008
Registered: ‎07-03-2010
Message 2 of 15 (933 Views)

Re: HP touchpad help app catalog

There was an update to the App Cat recently to update the certificate for the App Cat itself.

 

Please see this thread for instructions.

 

WyreNut

 

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
guvis
Posts: 3
Registered: ‎08-04-2013
Message 3 of 15 (869 Views)

Re: HP touchpad help app catalog

Hello

 

i missed the 23Jul cut off for update of the App catalog for my HP Touchpad.

i followed the instruction for post 23Jul update by changing the date of the touchpad and then trying to update.

but i kept getting instal failed message. please help.

 

Dean
WyreNut
Posts: 11,008
Registered: ‎07-03-2010
Message 4 of 15 (851 Views)

Re: HP touchpad help app catalog

[ Edited ]

Hello guvis, Welcome to the HP Support Community.

 

Try this:

 

1. Change the date on the TouchPad to July 1st, 2013.

 

2. Restart the device - Device Info/Reset Options/Restart.

 

3. Connect to a wifi source and open the App Catalog.  Use the Search function to find the word "update".  When it locates the "App Catalog Update", tap the FREE button to install it.  When completed, the "LAUNCH" button will appear.  Tap it to install the update.

 

Let us know how it goes.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
guvis
Posts: 3
Registered: ‎08-04-2013
Message 5 of 15 (842 Views)

Re: HP touchpad help app catalog

hello Wyrenut

 

thanks for for quick response.

i tried as advised by you. But still got install failed message


WyreNut wrote:

Hello guvis, Welcome to the HP Support Community.

 

Try this:

 

1. Change the date on the TouchPad to July 1st, 2013.

 

2. Restart the device - Device Info/Reset Options/Restart.

 

3. Connect to a wifi source and open the App Catalog.  Use the Search function to find the word "update".  When it locates the "App Catalog Update", tap the FREE button to install it.  When completed, the "LAUNCH" button will appear.  Tap it to install the update.

 

Let us know how it goes.

 

WyreNut


 

Distinguished Professor
smkranz
Posts: 4,684
Registered: ‎04-23-2012
Message 6 of 15 (836 Views)

Re: HP touchpad help app catalog

I forgot all about my third TouchPad :smileysurprised: that is stashed in a drawer as a backup.  Fired it up today, and set the date back to July 1, 2013.  Without rebooting, I opened the App Catalog, found and downloaded the App Catalog update.  After downloading and installing, I tapped the Launch button and recived the happy message that the update was successful.

_______
smkranz
I am not employed by HP
Palm OS ∙ webOS ∙ Android
Dean
WyreNut
Posts: 11,008
Registered: ‎07-03-2010
Message 7 of 15 (834 Views)

Re: HP touchpad help app catalog


smkranz wrote:

I forgot all about my third TouchPad :smileysurprised: that is stashed in a drawer as a backup.  Fired it up today, and set the date back to July 1, 2013.  Without rebooting, I opened the App Catalog, found and downloaded the App Catalog update.  After downloading and installing, I tapped the Launch button and recived the happy message that the update was successful.


Thanks for that info smkranz!

 

I made a sticky today about the issue, and will change itaccordingly.

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Honor Student
sunidn
Posts: 3
Registered: ‎08-12-2013
Message 8 of 15 (781 Views)

Re: HP touchpad help app catalog

Tried changing date to July 1, 2013,  rebooted and tried to install App Catalog update.

Keep getting install failed !

 

With the date changed, I can install other apps, just not App Catalog update.

The certificate still shows July 23, 2013

 

This has been very frustrating!

 

Honor Student
guvis
Posts: 3
Registered: ‎08-04-2013
Message 9 of 15 (751 Views)

Re: HP touchpad help app catalog

Dear WyreNut

Can you help me on the app update issue.
Thanks
Dean
WyreNut
Posts: 11,008
Registered: ‎07-03-2010
Message 10 of 15 (743 Views)

Re: HP touchpad help app catalog


guvis wrote:
Dear WyreNut

Can you help me on the app update issue.
Thanks

Sorry guvis, I know of no magic tricks to make it work.  I installed the update to all my webOS devices before the deadline.

 

Others report the instructions provided by HP work (changing the date to prior to July 23, 2013).  I'd suggest keep trying!

 

I have heard of folks living outside the USA are having problems.  Perhaps you are also outside the USA?

 

WyreNut

-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation