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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-04-2013 09:23 PM

HP Recommended

How to Doctor an HP TouchPad (reflash the ROM)

On your Touchpad be sure to have:

USB cable. The battery is charged to at least 30%.

Computer:

Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.

Miscellaneous Info:

The update process will take approximately 15 minutes. During this process, your device will not be available for use.

Downloading webOS Doctor

Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm

If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions

Get your TouchPad ready to update

Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.

Running webOS Doctor

Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.

Connecting your device and finishing the webOS Doctor update

Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎07-17-2013 01:35 PM

HP Recommended

I can't update email or websites. No response from touchpad. 

Is there a reset button on pad?

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‎07-17-2013 01:55 PM

HP Recommended
@Dot_Rules wrote:

I have four HP Touchscreens (the $99/$129 deals) and so far, three have locked up (completely froze) after selecting a Web Address (URL) and doing a copy, then creating an email, pasting the web address and hitting send.

 

It happened on my 16 GB as well as my 32 GB.  My son just called me asking me what he needs to press to reboot it.  When I asked him what he was doing when it happened, he said he pasted a website address into an email, the same thing I was doing on my two tablets when they locked up on me.  Very odd issue and yes, I have already run the System Updates on all devices (perhaps it's that update that's the problem because I ran the update when I first got them).

 

The reboot solution that I found to work all the time is to;

 

Simultaneously hold the power button, volume down button and the big HP button for 30 seconds.

 

Good luck!. 

Thank you. It worked.

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‎07-30-2013 07:34 PM

HP Recommended
Thank you so much. That worked like a charm!
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‎08-07-2013 09:53 PM

HP Recommended

My touchpad is hung up at the floating hp logo and I have used the power + home button?(on the front) reset many times. It just reboots and stays at the hp logo. I also held the power button while pressing the home buttom about 15 times which shuts it off off, then I press it a couple more times and sometimes (twice this happened) a large battery icon comes on with a ? in the middle....what does this mean?.....Battery needs charging? if so, how long should I charge it before trying the reboot again?

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‎08-08-2013 06:25 PM

HP Recommended
@dljklj wrote:

My touchpad is hung up at the floating hp logo and I have used the power + home button?(on the front) reset many times. It just reboots and stays at the hp logo. I also held the power button while pressing the home buttom about 15 times which shuts it off off, then I press it a couple more times and sometimes (twice this happened) a large battery icon comes on with a ? in the middle....what does this mean?.....Battery needs charging? if so, how long should I charge it before trying the reboot again?

The battery icon means it needs to be charged.  Let it charge for several hours.

 

If it refuses to boot, you may need to run the webOS Doctor:

 

How to Doctor an HP TouchPad (reflash the ROM)

On your Touchpad be sure to have:

USB cable. The battery is charged to at least 30%.

Computer:

Windows 7, Windows XP, Windows Vista Available USB port (not a hub or secondary port). Java 1.5 or later is installed. If you are not sure about what version of Java you have, or even if Java is installed, go to www.java.com and click the Do I have Java? link to install the latest version of Java. 210MB of storage space. Internet connection.

Miscellaneous Info:

The update process will take approximately 15 minutes. During this process, your device will not be available for use.

Downloading webOS Doctor

Download webOS Doctor on your desktop computer. If you have a webOS profile, get it from http://ws.hpwebos.com/webosdoctor/sorry.htm

If not, check the webOS Internals page: http://www.webos-internals.org/wiki/Webos_Doctor_Versions

Get your TouchPad ready to update

Hold the Power Button for several seconds until a menu appears. Tap Shut Down to completely power down your device.

Running webOS Doctor

Double-click the file that was downloaded to run webOS Doctor. Follow the on screen directions up until you are asked to connect your device. Select the language you selected on your device, and click Next. Confirm your language choice. Click Accept to accept the terms of use. Click Next. webOS Doctor checks your system. BE PATIENT! I've seen this part take a few minutes to complete. After webOS Doctor finishes checking your system, you will be asked to connect your device.

Connecting your device and finishing the webOS Doctor update

Connect your device to your computer using the USB cable. You must connect your device directly to your computer, not through a USB hub or other intermediate device. Now the tricky part. Hold the Volume Up button on the device and insert the USB cable. After the large USB symbol appears on screen, let go of the Volume Up button. If you see the HP logo instead of the large USB symbol, you may have let go of the Volume Up button prematurely. If this occurred , wait until your device boots up, shut down your device and then repeat step 2. Windows will find your device and may offer to install two different drivers. When asked to install drivers of OMAP, select No, not at this time. When asked to install drivers for Palm Novacom (bootie), select Yes and let the drivers install. This may take a while. Once the drivers have been installed, the Next button will become available in webOS Doctor. Click Next. Do not disconnect your device from the computer during the update process. When the Reset Complete screen appears, click Done. Wait a few minutes for your device to reset. You're done!

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎08-09-2013 10:09 PM

HP Recommended
The webOS Doctor worked.

Thanks WyreNut!
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‎08-10-2013 10:02 AM

HP Recommended
@dljklj wrote:
The webOS Doctor worked.

Thanks WyreNut!

My pleasure!  🙂

 

WyreNut

-------------------------------------------------
Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
Was this reply helpful? Yes No

‎08-30-2013 03:39 PM

HP Recommended
How to reset hp touch pad 32 gig
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‎09-01-2013 12:19 AM

HP Recommended
@trevbev wrote:
How to reset hp touch pad 32 gig

Hi and welcome to the HP Support Community.  You might want to review starting on the first page of this thread.

_____
Former HP Expert (Palm/webOS)
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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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