how to unlock my touchpad if i forgot the password (22796 Views)
Reply
Student
jalisa1
Posts: 1
Registered: ‎11-26-2012
Message 1 of 25 (22,796 Views)
Accepted Solution

how to unlock my touchpad if i forgot the password

I need help getting into my hp touchpad webos because I forgot the password
Distinguished Professor
smkranz
Posts: 4,682
Registered: ‎04-23-2012
Message 2 of 25 (22,787 Views)

Re: how to unlock my touchpad if i forgot the password

You will need to full erase the device. This will erase all data on the device.  Then you will be able to log back into your webOS account and your applications will be restored.

 

Here are the steps for the full erase:

 

Press and hold the power button + volume down + Center and continue holding for 5 seconds after the Full Erase screen appears.

 

Good luck, please let us know if this helps.

_______
smkranz
I am not employed by HP
Palm OS ∙ webOS ∙ Android
Student
tmm1976
Posts: 1
Registered: ‎12-04-2012
Message 3 of 25 (22,757 Views)

Re: how to unlock my touchpad if i forgot the password

I tried this, but it did not work.  Any other suggestions?

Distinguished Professor
smkranz
Posts: 4,682
Registered: ‎04-23-2012
Message 4 of 25 (22,754 Views)

Re: how to unlock my touchpad if i forgot the password

Please let us know exactly what didn't work.  Were you not able to perform the Full Erase?

_______
smkranz
I am not employed by HP
Palm OS ∙ webOS ∙ Android
Honor Student
jktommy
Posts: 2
Registered: ‎12-06-2012
Message 5 of 25 (22,737 Views)

Re: how to unlock my touchpad if i forgot the password

Hi smkranz,

 

holding power button + volume down + Center doesn't bring up the Erase Screen. It just reboots as usual. 

 

Tried many times holding up all three buttons together but no hope. 

 

Any other suggestions? 

 

Regards, 

jktommy

Distinguished Professor
smkranz
Posts: 4,682
Registered: ‎04-23-2012
Message 6 of 25 (22,728 Views)

Re: how to unlock my touchpad if i forgot the password

[ Edited ]

Hmmm, I'm not getting it to work, either.  Perhaps try going into the webOS account and performing a remote wipe on a PC from this site:

 

https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface

 

then log back into the device using your webOS account.

_______
smkranz
I am not employed by HP
Palm OS ∙ webOS ∙ Android
Dean
WyreNut
Posts: 10,973
Registered: ‎07-03-2010
Message 7 of 25 (22,724 Views)

Re: how to unlock my touchpad if i forgot the password

Try Power button - Volume UP - center button...

I saw the "Full erase" screen then panicked! (Didn't want to erase it!)

WyreNut
-------------------------------------------------
I am a Volunteer here, not employed by HP.

You too can become an HP Expert! Details HERE!


If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!
Distinguished Professor
smkranz
Posts: 4,682
Registered: ‎04-23-2012
Message 8 of 25 (22,710 Views)

Re: how to unlock my touchpad if i forgot the password


WyreNut wrote:
Try Power button - Volume UP - center button...

I saw the "Full erase" screen then panicked! (Didn't want to erase it!)

WyreNut

I saw that in another thread, tried that combination as well, and it did nothing on my TouchPad except to restart it.

_______
smkranz
I am not employed by HP
Palm OS ∙ webOS ∙ Android
Honor Student
jktommy
Posts: 2
Registered: ‎12-06-2012
Message 9 of 25 (22,705 Views)

Re: how to unlock my touchpad if i forgot the password

Thumbs up. It worked for me. Thx much Wyrenut.

Just after pressing the keys together, It says continue holding up for 5 sec and it does the job like champ. Done!
Top Student
Mikentucky
Posts: 1
Registered: ‎02-21-2013
Message 10 of 25 (22,074 Views)

Re: how to unlock my touchpad if i forgot the password

I think the key step that's been left out of the replies (because I've just spent about four hours trying to unlock my device after I realized I didn't remember the password) is that you press the buttons IN SEQUENCE and then hold----you don't try and press them all at once.  Mine took the "power, volume up, then home" sequence, but I only discovered it after I tried it about a hundred times pressing them all at once :-)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation