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Student
jalisa1
Posts: 1
Member Since: ‎11-26-2012
Message 1 of 26 (35,632 Views)
Accepted Solution

how to unlock my touchpad if i forgot the password

I need help getting into my hp touchpad webos because I forgot the password
Distinguished Professor
smkranz
Posts: 4,825
Member Since: ‎04-23-2012
Message 2 of 26 (35,622 Views)

Re: how to unlock my touchpad if i forgot the password

You will need to full erase the device. This will erase all data on the device.  Then you will be able to log back into your webOS account and your applications will be restored.

 

Here are the steps for the full erase:

 

Press and hold the power button + volume down + Center and continue holding for 5 seconds after the Full Erase screen appears.

 

Good luck, please let us know if this helps.

_______
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
Student
tmm1976
Posts: 1
Member Since: ‎12-04-2012
Message 3 of 26 (35,592 Views)

Re: how to unlock my touchpad if i forgot the password

I tried this, but it did not work.  Any other suggestions?

Distinguished Professor
smkranz
Posts: 4,825
Member Since: ‎04-23-2012
Message 4 of 26 (35,589 Views)

Re: how to unlock my touchpad if i forgot the password

Please let us know exactly what didn't work.  Were you not able to perform the Full Erase?

_______
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
Honor Student
jktommy
Posts: 2
Member Since: ‎12-06-2012
Message 5 of 26 (35,572 Views)

Re: how to unlock my touchpad if i forgot the password

Hi smkranz,

 

holding power button + volume down + Center doesn't bring up the Erase Screen. It just reboots as usual. 

 

Tried many times holding up all three buttons together but no hope. 

 

Any other suggestions? 

 

Regards, 

jktommy

Distinguished Professor
smkranz
Posts: 4,825
Member Since: ‎04-23-2012
Message 6 of 26 (35,563 Views)

Re: how to unlock my touchpad if i forgot the password

[ Edited ]

Hmmm, I'm not getting it to work, either.  Perhaps try going into the webOS account and performing a remote wipe on a PC from this site:

 

https://ps.palmws.com/palmcsext/console/pages/LoginPage.iface

 

then log back into the device using your webOS account.

_______
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
Provost
WyreNut
Posts: 12,229
Member Since: ‎07-03-2010
Message 7 of 26 (35,559 Views)

Re: how to unlock my touchpad if i forgot the password

Try Power button - Volume UP - center button...

I saw the "Full erase" screen then panicked! (Didn't want to erase it!)

WyreNut
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Distinguished Professor
smkranz
Posts: 4,825
Member Since: ‎04-23-2012
Message 8 of 26 (35,545 Views)

Re: how to unlock my touchpad if i forgot the password


WyreNut wrote:
Try Power button - Volume UP - center button...

I saw the "Full erase" screen then panicked! (Didn't want to erase it!)

WyreNut

I saw that in another thread, tried that combination as well, and it did nothing on my TouchPad except to restart it.

_______
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android
Honor Student
jktommy
Posts: 2
Member Since: ‎12-06-2012
Message 9 of 26 (35,540 Views)

Re: how to unlock my touchpad if i forgot the password

Thumbs up. It worked for me. Thx much Wyrenut.

Just after pressing the keys together, It says continue holding up for 5 sec and it does the job like champ. Done!
Top Student
Mikentucky
Posts: 1
Member Since: ‎02-21-2013
Message 10 of 26 (34,909 Views)

Re: how to unlock my touchpad if i forgot the password

I think the key step that's been left out of the replies (because I've just spent about four hours trying to unlock my device after I realized I didn't remember the password) is that you press the buttons IN SEQUENCE and then hold----you don't try and press them all at once.  Mine took the "power, volume up, then home" sequence, but I only discovered it after I tried it about a hundred times pressing them all at once :-)

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