Random muted at the beginning of the call in Teams (New) when using either Poly Focus 2

[KF1001]

Randomly (not always) muted at the beginning of the call in Teams (New) when using Poly Focus 2, I have to click on the unmuted button in Teams before I can start the call to other people. It happens both incoming calls and dial to call someone. It is not do with the position of the mic.

both headset and BT700 firmware are up to date

Poly Focus 2 - 0.0.6503.5058

BT700 - 0.0.950.4575

Is that to do with Teams (New) or the headset itself?

Thank you

[M_Salman]

Hi @KF1001, Welcome to Poly HP Support Community.  

Could you please try out a few troubleshooting steps?

1. Could you please restore the settings to default on the Poly Lens Application by connecting the headset to the PC?

2. Could you please check for any firmware updates and update it?

3. Could you please disable the smart sensors in headset settings and test?
 

In case the issue still persists, I would request that you contact HP Support, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving kudos or thumbs up and marking my post as an accepted solution.

Regards,

Salman