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‎05-12-2024 04:56 AM - edited ‎05-12-2024 04:57 AM

HP Recommended
Product: Voyager 8200 UC

Voyager 8200 UC now saying "Bluetooth off" when powered up.  So will not connect to my Android mobile or Windows computer (even with the BT600 dongle).

Was working fine for 2 years until today.

 

I'm asking this question again as the previous question answered by "Meghana" recommended resetting the unit to factory default via the poly lens app.  I did this but it did not resolve the problem.  Bluetooth is still off.

 

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1 REPLY 1

‎05-13-2024 01:33 PM

HP Recommended

Hello @FXlogin-2 Welcome to the HP Poly Support Community.  

 

Thank you for posting your query.

 

It seems like you have tried almost all the troubleshooting, and it looks like the dongle and the headset are faulty. I would request that you contact HP Support to get the headset replaced if it is under warranty, and our support engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

 

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Meghana

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