cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
Highlighted
New member
4 1 0 0
Message 1 of 1
336
Flag Post

Camera image format i420 or nv12

HP Recommended
Microsoft Windows 10 (64-bit)

Hello,

 

I have an issue with David/HP 3D scan software.

 

I can't run my cameras in 4K resolution because HD 3D scan software v. 5.6 refuse to accept any other camera format then YUY2 (YUYV2).

All modern cameras support higher reolution only with i420 or nv12 formats.

At beginning I though it's just a missing feature.

BUT now I have tried the old David 4 software and it accepted the i420 camera format just fine.

 

So I would guess it's a BUG? 

 

Can someone else try setting their cameras into i420 and see if David works? Can this get to the developers as bug/broken feature report?

 

Thank You,

Petr Silhanek.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation