Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

Can't update DAVID 4 to DAVID 5 license

HP Recommended
Microsoft Windows 10 (64-bit)

Hello everyone!


I'm trying to upgrade a DAVID V4 license to V5 using a purchased upgrade code. In the software (tried DAVID 3D scanner V5.0.6 as well as HP 3D scan V5.6.0) I click on "Help", "License and version info", and "Upgrade DAVID 4 to DAVID 5 license". After filling out the required information and clicking the "Start upgrade" button I get an error saying "Exception: The remote server returned an error: (404) Not Found." The software seems to have access to the internet because I am able to select the "Online manual" and "Online FAQ" from the Help menu and both of them successfully redirect me to the HP 3D scanner homepage. I must mention that the upgrade code I'm using has been purchased three years ago, but it has never been used. I have also made sure that the software and license updater apps are not blocked by the firewall.


Has anyone experienced this before?


Thank you for your answers.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation