Having trouble signing in? Try this!
Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎04-18-2018
Message 1 of 1 (353 Views)

HP Sprout Calibration

Product Name: J4W72AA
Operating System: Microsoft Windows 8.1 (64-bit)

Our company purchased an HP Sprout back in '15 and initially set it up, calibrated, etc.....It sat basically dormant until yesterday we (my dept) went to fire it back up. Installed updates and everything it needed but we can't manage to get it calibrated so that we can start scanning again. I have cleaned the magnetic contacts, ,made sure it's on a flat surface with no obstructions, cleared anything under the vertical column, it's boxed in so there is no direct light, updated all the drivers, updated bios, updated sprout software, all with no luck. Please help me figure out what I'm missing. Is there something in the backend that I can do or what would you suggest?

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation