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Level 1
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Message 1 of 4
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Flag Post

License Dongle: What if....

HP Recommended

...just to be prepared:

 

How would one proceed, if the USB dongle with the license someday goes bad (will sure as hell happen when I work on something urgent 😉

 

I made a copy of the contents, but I fear this would not help much.

 

Can someone in the know clarify?

3 REPLIES 3
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Level 6
317 312 21 31
Message 2 of 4
Flag Post
HP Recommended

You can make a copy, but your license will work only with your original USB dongle. Whatever happens with your dongle, try to format it and copy your back up on it. If dongle is corrupted and non read/writable you will need to exchange it for a new one.

 

Kind Regards

dr

I am an HP Employee

Original David Team Member
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Author
Level 1
8 6 0 2
Message 3 of 4
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Hi,

 

thank you for the response.

 

How does the exchange actually work (e.g. here in Germany)?

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Level 6
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Message 4 of 4
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HP Recommended

Contact HP support in Germany, say you have defective USB dongle. They check your warranty and send you new dongle.

I am an HP Employee

Original David Team Member
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