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Top Student
Posts: 5
Member Since: ‎09-19-2017
Message 1 of 9 (1,300 Views)
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Scanner don't work, service error 49, sometimes error 1003

Product Name: HP TopShot LaserJet Pro M275 M
Operating System: macOS 10.12 Sierra

Hello,

 

My scanner stop to work. Sometimes LEDs is blinking, but after that receiving service error 49.

 

Firmware was updated to v.20150126 (looks like the latest), but didn't help

 

I was try different scanning software, starting from Image Capture to HP Easy Scan via USB and Wi-Fi.

 

Error is persist.

 

Could you please help ?  

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Accepted Solution

Re: Scanner don't work, service error 49, sometimes error 1003

Hello, 

 

Kindly check this to access HP Contact Info in Ukraine..

 

http://welcome.hp.com/country/ua/ru/contact_us.html

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Provost
Posts: 17,883
Member Since: ‎07-30-2012
Message 2 of 9 (1,283 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Try all these threads here.

 

https://www.google.com/search?q=service+error+49&ie=utf-8&oe=utf-8

 

Good luck.

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Printer Hint #2 - Always buy a printer with separate black and separate color cartridges.
Printer Hint #3 - Always buy a wireless printer with an Ethernet port for backup.
Special Hint: There is a 97.2% (and increasing) chance the information you seek is in the User Guide/Manual or on your printers HP Support Page. Remember, Google is your friend.
Regents Professor
Posts: 5,223
Member Since: ‎04-11-2012
Message 3 of 9 (1,252 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Hello, 

 

If issue still persists,  kindly check your INBOX for reset options that should resolve the issue.

Regards,
Jabzi

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Click "Accept as Solution" if it solved your problem, so others can find it.
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Top Student
Posts: 5
Member Since: ‎09-19-2017
Message 4 of 9 (1,248 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Thank you. I reseted NVRAM, but problem still persist.

 

Scanner is don't work. Error 1003 is always appear, when im trying to scan.

 

Any other ideas ?

 

Top Student
Posts: 5
Member Since: ‎09-19-2017
Message 5 of 9 (1,243 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Thank you for the link on error 49, but looks like its a common error, when something is don't work.

 

My scanner is don't work, and I think, that error 1003 is more applicable in my case. 

 

Regents Professor
Posts: 5,223
Member Since: ‎04-11-2012
Message 6 of 9 (1,243 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

[ Edited ]

Hello, 

 

It seems to be a printer hardware issue.

 

Kindly call HP Tech Support for further assistance.

 

If your printer is Out of Warranty, you might be given an option to Trade in the printer.

 

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Regents Professor
Posts: 5,223
Member Since: ‎04-11-2012
Message 7 of 9 (1,238 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Hello, 

 

Kindly try the steps mentioned in below URL, before you call HP Tech Support.

 

https://support.hp.com/us-en/product/hp-topshot-laserjet-pro-m275-mfp/4346268/document/c02999321

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Top Student
Posts: 5
Member Since: ‎09-19-2017
Message 8 of 9 (1,232 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Thank you, I did all this steps. No luck.

 

Im in Ukraine now, can't find official HP service here.

 

Could you please help to find ? 

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Regents Professor
Posts: 5,223
Member Since: ‎04-11-2012
Message 9 of 9 (1,229 Views)

Re: Scanner don't work, service error 49, sometimes error 1003

Hello, 

 

Kindly check this to access HP Contact Info in Ukraine..

 

http://welcome.hp.com/country/ua/ru/contact_us.html

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
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