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Student
Posts: 1
Member Since: ‎02-14-2017
Message 1 of 2 (553 Views)

Unable to connect to web services

Product Name: Hp7520
Operating System: Mac OS X 10.10 Yosemite

Unable to connect to web services from my hp7520 but can print wirelessly

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HP Support Agent
Posts: 4,203
Member Since: ‎07-14-2016
Message 2 of 2 (525 Views)

Re: Unable to connect to web services

Hello, @Sul30 - Greetings!

Thanks for stopping by the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. 


I understand you are having trouble while accessing the web-services. Let’s try to assign a manual DNS address. This normally helps to fix similar issues Smiley Happy

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and the router.

 

Now try accessing the web services and check.

 

Let me know how that goes!

Cheers Smiley Happy

 

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