steve_nozon Honor Student
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cannot contact support for david 3D scanner problem

SLS-2
Microsoft Windows 7 (64-bit)

Hi I can't create a support ticket for David 3D scanner, HP site rejects my SLS-2 serial number, format: '000####'

 

I have a problem where I need a replacement licence key dongle for a failed device, and no way of contacting HP for support without a valid HP serial numlber.

 

Please provide an e-mail address or phoine number of someone who take my details and can help dispatch a replacement license key ASAP.

Perhaps more importantly, please updare serial number database for DAVID scanner serial list.

 

Thanks,

Steve.

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Grad Student
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Message 2 of 31
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cannot contact support for david 3D scanner problem

Did HP support gave you a call?

I am an HP Employee

Original David Team Member
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steve_nozon Honor Student
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cannot contact support for david 3D scanner problem

I called HP support, got put on hold 6 times before I got someone who knew what a David 3D Scanner was and could help, they created me a ticket ID 5001619020 and gave me a tip: to reach team for supporting David scanners, input "envy curve" (HP curved screen all in one PC) into the product field as the same team supports it.

 

they gave me an e-mail address for someone who was able to make a temporary fix for my problem, but I'm still waiting for a replacement USB license dongle.

 

Thanks for getting back to me, I hope this info is useful for others searching for help with this device.

 

 

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MadLuthier Student
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cannot contact support for david 3D scanner problem

I  have David 3D Scanner software which is giving me the following error:  "The license is not valid for this computer hardware" .  It has been working fine on this computer until it was updated to Windows 10.  The software registration ID is YCD3P0073D0E5ACC658CB3C23F293E08F9A8E666D09A579505E858D94BDC553799
I need to get this running again for a big project.
Cheers
Ted White

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Grad Student
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Message 5 of 31
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cannot contact support for david 3D scanner problem

There is an email address for the PC license problems. I cannot write it here because it will be spammed. Check your inbox for a message.

I am an HP Employee

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mariobenavidez Student
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Message 6 of 31
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cannot contact support for david 3D scanner problem

is there anyway you could also send me that email address i am having the same issue

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Grad Student
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Message 7 of 31
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cannot contact support for david 3D scanner problem

Sure, check your inbox.

I am an HP Employee

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kapow3d Student
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Message 8 of 31
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cannot contact support for david 3D scanner problem

Hi,  I am also having the above issue.  We are a 3D scan studio operating David SLS-3, running David 5 software.  We have misplaced our USB key and would like to inquire about a replacement, or workaround.  Could you please help us?  Consistent with the above message, when inputting a serial number through the automated website support ticket system, the serial number database is not updated with David scanners.  Thank you in advance for your help.  Nathan

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Grad Student
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Message 9 of 31
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cannot contact support for david 3D scanner problem

Check your inbox.

I am an HP Employee

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Ademir_Alves Student
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Message 10 of 31
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cannot contact support for david 3D scanner problem

Hi, I am having the same problem, I just got my hands on a Davis SLS-3 scanner and it says "The license is not valid for this computer hardware", could you help me with that too? thank you

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