07-18-2017 06:09 AM
Hi I can't create a support ticket for David 3D scanner, HP site rejects my SLS-2 serial number, format: '000####'
I have a problem where I need a replacement licence key dongle for a failed device, and no way of contacting HP for support without a valid HP serial numlber.
Please provide an e-mail address or phoine number of someone who take my details and can help dispatch a replacement license key ASAP.
Perhaps more importantly, please updare serial number database for DAVID scanner serial list.
07-27-2017 02:55 AM
I called HP support, got put on hold 6 times before I got someone who knew what a David 3D Scanner was and could help, they created me a ticket ID 5001619020 and gave me a tip: to reach team for supporting David scanners, input "envy curve" (HP curved screen all in one PC) into the product field as the same team supports it.
they gave me an e-mail address for someone who was able to make a temporary fix for my problem, but I'm still waiting for a replacement USB license dongle.
Thanks for getting back to me, I hope this info is useful for others searching for help with this device.
08-15-2017 07:12 PM
I have David 3D Scanner software which is giving me the following error: "The license is not valid for this computer hardware" . It has been working fine on this computer until it was updated to Windows 10. The software registration ID is YCD3P0073D0E5ACC658CB3C23F293E08F9A8E666D09A579505E858D94BDC553799
I need to get this running again for a big project.
08-15-2017 11:24 PM
There is an email address for the PC license problems. I cannot write it here because it will be spammed. Check your inbox for a message.
Original David Team Member
01-15-2018 11:21 AM
Hi, I am also having the above issue. We are a 3D scan studio operating David SLS-3, running David 5 software. We have misplaced our USB key and would like to inquire about a replacement, or workaround. Could you please help us? Consistent with the above message, when inputting a serial number through the automated website support ticket system, the serial number database is not updated with David scanners. Thank you in advance for your help. Nathan