HotRodTractor Top Student
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Message 11 of 31
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cannot contact support for david 3D scanner problem

I'm having a license issue with my USB Dongle - it died, I made another post last night - but then I just saw this one. If there is an email address that I can get this issue resolved quickly, that would be fantastic! Thanks in advance for your help!

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PI009 Honor Student
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Message 12 of 31
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cannot contact support for david 3D scanner problem

Can I have the email too?

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Grad Student
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Message 13 of 31
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cannot contact support for david 3D scanner problem

I had a problem logging in forum, check your inbox for PM.

I am an HP Employee

Original David Team Member
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HotRodTractor Top Student
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Message 14 of 31
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cannot contact support for david 3D scanner problem

I didn't seem to get a PM. My inbox is empty.

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Grad Student
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cannot contact support for david 3D scanner problem

Just as an update, PM sent and problem is probably solved by now.

I am an HP Employee

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evanmcinnis Student
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Message 16 of 31
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cannot contact support for david 3D scanner problem

Hi, I am seeking the email address for this same problem. Could you give it to me? I have a DAVID SLS-3. Can’t find the usb dongle. Thank you!
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HotRodTractor Top Student
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Message 17 of 31
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cannot contact support for david 3D scanner problem

The response to my email was to call.

 

They sent me a new dongle pretty quickly..... but I'm still fighting licensing issues with them. The new dongle works as intended, but its not recognized as a legit license. I sent them some information, they say its not valid, I removed everything, reinstalled, and have once again sent them information and am waiting again. It was a week the last time for them to tell me my info wasn't valid.

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Grad Student
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Message 18 of 31
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cannot contact support for david 3D scanner problem

Case solved?

I am an HP Employee

Original David Team Member
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HotRodTractor Top Student
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Message 19 of 31
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cannot contact support for david 3D scanner problem

My case is solved! Thank you very much! I was finally able to finish up the project I started when it died and prepping the next project to get started on it.

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MattofWar Student
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Message 20 of 31
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cannot contact support for david 3D scanner problem

Having the exact same issue lister here among the other users, after updating to windows 10.  "Your license does not fit your hardware. Saving is disabled", running version 2.5.5. Who can i contact to or be contacted by to get this resolved? Thanks!

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