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cannot contact support for david 3D scanner problem
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Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 21 of 31 (902 Views)

Re: cannot contact support for david 3D scanner problem

Check your inbox.

I am an HP Employee

Original David Team Member
Honor Student
Posts: 3
Member Since: ‎04-09-2018
Message 22 of 31 (841 Views)

Re: cannot contact support for david 3D scanner problem

Hi, same for me, i'm on Win10 and impossible to lauch correctly David Scanner...and No License File found !!!! thanks for your help

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 23 of 31 (837 Views)

Re: cannot contact support for david 3D scanner problem

Do you have USB dongle plugged in when starting the software? Is there DAVIDx (x = version of the software you are using) on the USB drive containing license file? Do you get any errors when starting the software?

I am an HP Employee

Original David Team Member
Honor Student
Posts: 3
Member Since: ‎04-09-2018
Message 24 of 31 (829 Views)

Re: cannot contact support for david 3D scanner problem

Hi,

 
Yes, the usb dongle is connected when I start the software.
When I launch the program it told me I will only save in small quality..
 
Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 25 of 31 (816 Views)

Re: cannot contact support for david 3D scanner problem

Check your inbox.

I am an HP Employee

Original David Team Member
Honor Student
Posts: 3
Member Since: ‎04-09-2018
Message 26 of 31 (747 Views)

Re: cannot contact support for david 3D scanner problem

which inbox ?  mail ? i've not find any message from you or by the support..

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 27 of 31 (735 Views)

Re: cannot contact support for david 3D scanner problem

Message inbox here in forum.

I am an HP Employee

Original David Team Member
Student
Posts: 1
Member Since: ‎04-25-2018
Message 28 of 31 (682 Views)

Re: cannot contact support for david 3D scanner problem

Hi,

 

I also have a problem with DAVID 4 license file. I got an error message "The license is not valid for this computer hardware". Could you be so kind as to help me with license file?

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Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 29 of 31 (652 Views)

Re: cannot contact support for david 3D scanner problem

You will find email address here, under "Problems and solutions: License > "License file not valid" message"

 

 

https://support.hp.com/au-en/product/hp-3d-structured-light-scanner/14169438/document/c05250654

 

Send a short description of your problem, they will be able to help.

I am an HP Employee

Original David Team Member
Honor Student
Posts: 3
Member Since: ‎07-13-2018
Message 30 of 31 (192 Views)

Re: cannot contact support for david 3D scanner problem

I can run the software and I can export but not after having to install the software from an online download. When trying to run or install the software from the key / dongle I get an error message about the file being corrupted just after selecting a langauge.

While it's great that I can still scan and export, I would have more peace of mind if my dongle wasn't giving an error message when trying to run the application (even as an administrator)

I still have warranty. Who can I contact or how can I have by dongle repaird or replaced? Or what is the alternative?

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