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Honor Student
Posts: 2
Member Since: ‎07-18-2017
Message 1 of 31 (3,718 Views)

cannot contact support for david 3D scanner problem

Product Name: SLS-2
Operating System: Microsoft Windows 7 (64-bit)

Hi I can't create a support ticket for David 3D scanner, HP site rejects my SLS-2 serial number, format: '000####'

 

I have a problem where I need a replacement licence key dongle for a failed device, and no way of contacting HP for support without a valid HP serial numlber.

 

Please provide an e-mail address or phoine number of someone who take my details and can help dispatch a replacement license key ASAP.

Perhaps more importantly, please updare serial number database for DAVID scanner serial list.

 

Thanks,

Steve.

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Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 2 of 31 (3,560 Views)

Re: cannot contact support for david 3D scanner problem

Did HP support gave you a call?

I am an HP Employee

Original David Team Member
Honor Student
Posts: 2
Member Since: ‎07-18-2017
Message 3 of 31 (3,551 Views)

Re: cannot contact support for david 3D scanner problem

I called HP support, got put on hold 6 times before I got someone who knew what a David 3D Scanner was and could help, they created me a ticket ID 5001619020 and gave me a tip: to reach team for supporting David scanners, input "envy curve" (HP curved screen all in one PC) into the product field as the same team supports it.

 

they gave me an e-mail address for someone who was able to make a temporary fix for my problem, but I'm still waiting for a replacement USB license dongle.

 

Thanks for getting back to me, I hope this info is useful for others searching for help with this device.

 

 

Student
Posts: 1
Member Since: ‎08-15-2017
Message 4 of 31 (3,289 Views)

Re: cannot contact support for david 3D scanner problem

I  have David 3D Scanner software which is giving me the following error:  "The license is not valid for this computer hardware" .  It has been working fine on this computer until it was updated to Windows 10.  The software registration ID is YCD3P0073D0E5ACC658CB3C23F293E08F9A8E666D09A579505E858D94BDC553799
I need to get this running again for a big project.
Cheers
Ted White

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 5 of 31 (3,280 Views)

Re: cannot contact support for david 3D scanner problem

There is an email address for the PC license problems. I cannot write it here because it will be spammed. Check your inbox for a message.

I am an HP Employee

Original David Team Member
Student
Posts: 1
Member Since: ‎11-09-2017
Message 6 of 31 (2,495 Views)

Re: cannot contact support for david 3D scanner problem

is there anyway you could also send me that email address i am having the same issue

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 7 of 31 (2,474 Views)

Re: cannot contact support for david 3D scanner problem

Sure, check your inbox.

I am an HP Employee

Original David Team Member
Student
Posts: 1
Member Since: ‎01-15-2018
Message 8 of 31 (1,787 Views)

Re: cannot contact support for david 3D scanner problem

Hi,  I am also having the above issue.  We are a 3D scan studio operating David SLS-3, running David 5 software.  We have misplaced our USB key and would like to inquire about a replacement, or workaround.  Could you please help us?  Consistent with the above message, when inputting a serial number through the automated website support ticket system, the serial number database is not updated with David scanners.  Thank you in advance for your help.  Nathan

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 9 of 31 (1,657 Views)

Re: cannot contact support for david 3D scanner problem

Check your inbox.

I am an HP Employee

Original David Team Member
Student
Posts: 1
Member Since: ‎02-24-2018
Message 10 of 31 (1,353 Views)

Re: cannot contact support for david 3D scanner problem

Hi, I am having the same problem, I just got my hands on a Davis SLS-3 scanner and it says "The license is not valid for this computer hardware", could you help me with that too? thank you

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