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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended

Most important is that your license file is OK and if you can export files then it is working! In case that you cannot read/write to ur USB dongle you will need to ask for the replacement. Just contact HP support in your country.

I am an HP Employee

Original David Team Member
HP Recommended

I'm having the same problem, the license file is found among the setup files and I can't find away to activate or apply the license again.
If you can help me as the others would be great as our work is halted now because of this issue.

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