10 dots on my sign in screen

[Ceito]

I get a message on a blackscreen that says 

stop code Video_Memory_Management_Internal

also there are are now 10 dots that show on my sign in screen that look like this:

...

...

...

 .

[VikramTheGreat · Accepted solution]

Hi @Ceito,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This blue screen error, VIDEO_MEMORY_MANAGEMENT_INTERNAL, typically points to a graphics driver issue or video memory corruption. It can be caused by:

• Outdated or corrupted GPU drivers
• Faulty RAM or VRAM
• Recent Windows updates or driver conflicts

What You Can Do:

1. Boot into Safe Mode:
   • Hold Shift while clicking Restart from the login screen.
   • Go to Troubleshoot > Advanced Options > Startup Settings > Restart.
   • Press F4 to enter Safe Mode.
      
2. Update or Roll Back Graphics Drivers:
   • In Safe Mode, open Device Manager.
   • Expand Display Adapters → Right-click your GPU → Choose Update driver or Roll back driver.
      
3. Run HP Diagnostics:
   • Use HP PC Hardware Diagnostics | HP® Support to test memory and graphics.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat