A black screen occured with flashing cursor only.

[Ayush-ayh]

I turned on my laptop and entered the pin, then my screen got black and only cursor was visible. It has been happend 2 times. I used the power button to force shutdown and it got fixed but I am concerned that why it happend and how to fix it permanently.

[Pallipurath]

Hi @Ayush-ayh,

Welcome to the HP Support Community.

Thank you for posting your query.

I'm sorry you’re experiencing this issue it can be really disappointing when your laptop suddenly shows a black screen after logging in. This is a known problem that usually relates to graphics drivers, Windows updates, or temporary system glitches, and there are ways to troubleshoot and prevent it from happening again.

Update Windows

• Press Windows + I → go to Update & Security → Windows Update
• Install any pending updates and restart.

Update your graphics driver:

• Press Windows + X → Device Manager → Display adapters
• Right-click your graphics device → Update driver → Search automatically

Check Startup Programs:

• Disable unnecessary startup applications that could interfere with system boot:
• Open Task Manager (Ctrl + Shift + Esc) and go to the Startup tab.
• Disable non-essential programs by right-clicking and selecting Disable

I hope this help, Please revert back If the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.