Battery checks indicated "failed" or "no battery" now what?

[radman68]

laptop - HP Pavilion -15-cs-3027od has recently had battery issues. It started with not being able perform a calibration to no battery detected to battery failure and, finally, no battery showing at all. I've followed all the HP support advice, The virtual agent was no help at all. It appears that I need to replace the battery. The laptop is out of warranty. So, my question is, "Do I want to buy a new battery? Or, should I buy a new laptop?" New battery and installation prices may be comparable to a new purchase. Any suggestions or recommendations from someone within the community are appreciated.

[Hawks_Eye]

Hi @radman68 

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding the laptop's battery!  

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 
 

I truly appreciate your patience and efforts in troubleshooting the issue and isolating the issue with the battery.

I would personally recommend you to change the battery on the laptop if there are no other issue with the laptop.

Let me help you with the battery price and the service cost.

 To better assist you, could you please share your laptop's serial number or product number with us via private message? 

Need help finding your product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Regards, 

Vince_0406

[Hawks_Eye]

Hi @radman68

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Vince_0406