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‎02-04-2026 12:17 AM

HP Recommended

Battery Issue

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1 REPLY 1

‎02-05-2026 07:02 AM

HP Recommended

Hi @AB1812,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 

Thank you for contacting HP Support. I’m sorry to hear you’re experiencing a battery-related issue. I know how important reliable battery performance is for your daily use, and I’ll do my best to guide you.

To help us check this properly and provide the correct solution, could you please share a few details:

  • Your exact HP product model or product number
  • When the battery issue started
  • What symptoms you are seeing (not charging, draining fast, shutting down, swelling, overheating, etc)
  • Whether the device works normally when connected to the charger
  • Any error messages or battery alerts shown on screen
  • Approximate age of the device

Once we have this information, we can review the situation and walk you through the right troubleshooting or service options.

We’re here to support you and look forward to your reply.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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