Battery needs to be calibrated

[Vicky2079]

I just bought a battery and I have ran hp support assistant and it says that the battery needs to be calibrated . I have done the steps over and steps over and that message appears. Please advise Thanks. 

[Vjx]

Hello Vicky2079 ,

Thank you for reaching out. Regarding your query on Battery needs to be calibrated that you’re experiencing.

Kindly review the instructions as below :

- Were there any hardware or software changes recently 

- Share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/ph-en/drivers/hp-pavilion-14m-dh0000-x360-convertible-pc/model/27210800

https://support.hp.com/in-en/product/setup-user-guides/hp-pavilion-14m-dh0000-x360-convertible-pc/mo...

HP PCs - Downloading or updating software and drivers

https://support.hp.com/za-en/document/ish_2857204-2362249-16

HP Support Assistant - *Update this 

https://support.hp.com/us-en/help/hp-support-assistant

HP PCs - Using HP Support Assistant (Windows)

https://support.hp.com/au-en/document/ish_2025988-1592331-16

HP Notebook PCs - Testing and calibrating the battery (Windows)

https://support.hp.com/us-en/document/ish_2268927-1713329-16

This will help us narrow down the cause and suggest the best fix