Bose headphone not working on my laptop

[RamiGaras]

Can't connect my Bose headphones to my laptop 

[Kuroi_Kenshi · Accepted solution]

Hi @RamiGaras,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your laptop is not connecting to your Bose headphones. Let’s go through a few steps to check what could be causing this.

Confirm the headphones are in pairing mode
Turn on the Bose headphones and put them into Bluetooth pairing mode.
The Bluetooth indicator should blink blue, indicating they are discoverable.

Check Bluetooth is enabled on the laptop
Open Settings > Bluetooth & devices and make sure Bluetooth is turned on.
If Bluetooth is off, enable it and wait a few seconds.

Remove old Bluetooth pairings
In Bluetooth settings, remove the Bose headphones if they appear in the list.
Restart the laptop, then try pairing the headphones again.

Restart Bluetooth services
Press Windows + R, type services.msc, and press Enter.
Restart Bluetooth Support Service and any Bluetooth-related services.

Update or reinstall the Bluetooth driver
Open Device Manager and expand Bluetooth.
Right-click the Bluetooth adapter, uninstall it, then restart the laptop to reinstall the driver automatically.

Turn off Bluetooth power management
In Device Manager, open the Bluetooth adapter properties.
Under Power Management, uncheck “Allow the computer to turn off this device to save power.”

Check for Windows updates
Go to Settings > Windows Update and install any pending updates.
Outdated system files can prevent Bluetooth devices from pairing correctly.

Test the headphones with another device
Connect the Bose headphones to a phone or another computer.
This helps confirm whether the issue is with the laptop or the headphones.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,