Can't connect to wifi for setup

[Owl1971]

I bought a hp laptop fd0082wm. I am trying to the initial setup. It keeps getting stuck at connecting to the internet. My wifi address shows up,but when I click on it nothing happens. I have spectrum wifi. My tv, and cheap smart phone connect but not the new laptop. I unplugged modem and router ; to reset.That did nothing. Please advise anyone 

[Hawks_Eye]

Hi @Owl1971 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s frustrating when a brand-new laptop refuses to connect to Wi-Fi, especially when other devices work fine. Since your HP Laptop 15-fd0082wm is stuck at the initial setup, here are some steps to troubleshoot:

Check Airplane Mode & Wireless Button

• Press Fn + F12 (or F12 alone) to toggle Wi-Fi on/off.
• Ensure Airplane Mode is disabled in Settings → Network & Internet.

Forget & Reconnect to Wi-Fi

• If your Wi-Fi network appears but won’t connect, try forgetting it:
  • Go to Settings → Network & Internet → Wi-Fi → Manage known networks.
  • Select your Wi-Fi and click Forget, then reconnect manually.

Update Wireless Drivers

• Open Device Manager (Win + X → **Device Manager`).
• Expand Network Adapters, right-click your Wi-Fi adapter, and select Update driver → Search automatically.

Reset Network Settings

• Open Command Prompt as Administrator (Win + R, type cmd, and press Ctrl + Shift + Enter).
• Run these commands one by one:
  netsh winsock reset
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
• Restart your laptop and try connecting again.
• HP’s official troubleshooting guide for wireless network issues is available here.

Since your TV and phone connect fine, but the laptop doesn’t, it’s likely a driver or network configuration issue rather than a router problem. 

Try these steps and let me know if you need further assistance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye