Computer shuts down completely each time the computer goes into sleep mode

[CCBris]

Hi. My computer shuts down completely each time my computer goes to sleep. All open programs are closed and it's like the computer has rebooted each time. This happens every day and I have to 'restore what I was viewing. I'm not sure if others are like me but I like to leave a few browser tabs open. I'm using Chrome so is it a Chrome issue?

I also have the issue where on about the 10th day I get an error message saying:

Boot Device Not Found

Please install an operating system on your hard dish.

Hard Disk (3FO)

F2 - System Diagnostics

For more information please visit the website 222.hp.com/go/3FOharddiskerror

I've been on the phone with HP Support who downloaded the BIOS but couldn't work out anything else. I've also taken it back to the store who had it running tests over days but couldn't find anything. It's not 12 months old yet but I am ready to throw it out the window.

Has anyone else had this issue? Can anyone from HP support or the community help me please?

Thanks

[Garp_senchau]

@CCBris,  Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If the Hard Disk Error 3F0 boot device not found is displayed on a black screen, use the following procedures to try to resolve the error.

Restore BIOS default settings

To restore the BIOS default setting, open the BIOS Setup screen.

1. Turn off the computer and wait five seconds.
2. Press the power button to start the computer and repeatedly press the f10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press f9 to select and load the BIOS Setup Default settings.
4. Press f10 to Save and Exit.
5. Use the arrow keys to select Yes, and then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Refer this guide for further troubleshooting steps: HP PCs - Hard disk 3F0 boot device not found error | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[CCBris]

Hi Garp, 

Thanks for giving me these instructions. I'll have to wait until I see the BIOS screen again to complete the steps you've mentioned. It's approx just over a week each time until I see it which means I'll then have to wait for another couple of weeks to see if it works. I'll come back once I've been through those steps.

Thanks

[Garp_senchau]

Hi @CCBris,

Thank you for your response

Feel free to reach out whenever you're ready, and I’m here to assist you whenever needed.

I hope this helps.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,