Computer starts up, but nothing comes up. It just keeps spinning.

[Woolley815]

Computer starts up. HP comes up on the screen, but it keeps  spinning. 

[Max3Aj]

Hi there @Woolley815, and welcome to HP Support Community!

Thank you for reaching out with your concern. I'm glad to assist you today.

I understand your HP Laptop PC 15-dy2000 starts up and shows the HP logo, but then gets stuck with a spinning circle and doesn’t proceed to Windows. Let’s work through this together.

Step 1: Perform a Hard Reset

This clears temporary files and resets hardware connections.

1. Power off the laptop completely.
2. Unplug the AC adapter and remove any external devices (USB drives, printers, etc.).
3. Press and hold the Power button for 15 seconds.
4. Reconnect the AC adapter (leave battery if removable) and power on.

Step 2: Boot into Recovery Mode

If the spinning persists, try accessing Windows Recovery.

1. Turn off the laptop.
2. Turn it on and immediately press the F11 key repeatedly until the Choose an option screen appears.
3. Select Troubleshoot > Advanced options > Startup Repair.

If Startup Repair doesn’t work, try System Restore from the same menu to revert to a previous working state.

Step 3: Run HP Hardware Diagnostics

Let’s rule out hardware issues.

1. Turn off the laptop.
2. Turn it on and press the Esc key repeatedly, then press F2 to open HP PC Hardware Diagnostics.
3. Run the System Test or Extensive Test.

Step 4: Boot into Safe Mode

If recovery doesn’t work, try Safe Mode.

1. Power on and press F11 to enter recovery.
2. Go to Troubleshoot > Advanced options > Startup Settings > Restart.
3. On restart, press F4 to enter Safe Mode.

If it boots successfully, you may have a driver or update issue. Try uninstalling recent updates or drivers.

Step 5: BIOS Update (if accessible)

If you can access BIOS (press Esc > F10 on startup), check the BIOS version and update it if needed. HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows) | HP® Support

If the suggestions helped solve the problem, please let us know by clicking “Accepted Solution.” It really helps fellow users find quick answers.

A quick “Yes” also goes a long way in showing appreciation!

Take care and happy computing!

Best regards,

Max3Aj

HP Support