Dead battery

[Scottale32250]

I bought a HP laptop on Amazon 7 months ago.   The site says take it to Best Buy.   They told me I had to pay them $85 to return it to HP since I bought on Amazon.  
this site says the warranty is expired- but it is supposed to have a 12 month warranty 

im confused 

[zoey7886]

@Scottale32250, Welcome to the HP Support Community! We're thrilled to have you here! 

Thanks for posting your query! We're here to help you navigate the warranty dispute process. 

To get started, please check out this handy guide: https://support.hp.com/hk-en/document/ish_2534210-1364541-16  It's packed with steps to help you raise a warranty dispute. 

While you're at it, you could also check your warranty status here: https://support.hp.com/in-en/check-warranty 

We hope this helps you get back on track! 

Take care, and have an amazing day! 

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