Failed restart

[naetoja]

Hello

I have a problem with my pc, i tried to install some updates on the PC and in the process the battery went off while updates were currently installed, since then it always have a failed reboot/restart - anytime i try to turn it on, it doesnt come on and try to come on every time and keeps doing like that all the time, can someone suggests what to do to resolve this problem

[Max3Aj]

@naetoja, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I understand how frustrating it can be when your notebook fails to boot after an interrupted update. Let's work through this step-by-step to try and resolve the issue.

Perform a Hard Reset

This helps clear any residual electrical charge and resets the hardware connections.

1. Turn off the notebook completely.
2. Disconnect the AC adapter and remove the battery (if removable).
3. Press and hold the Power button for about 15 seconds.
4. Reconnect the battery and AC adapter.
5. Try turning on the notebook.

If the issue persists, proceed to the next step.

Boot into Recovery Mode

Since the system is stuck in a boot loop, try accessing Windows Recovery Environment (WinRE):

1. Turn off the notebook.
2. Turn it on and immediately press the F11 key repeatedly (once every second) until the Choose an option screen appears.
3. If you see this screen, select:
   • Troubleshoot > Advanced options > Startup Repair

Windows will attempt to fix startup issues automatically.

Use System Restore (if Startup Repair Fails)

If Startup Repair doesn’t work:

1. Go back to Advanced options.
2. Select System Restore.
3. Choose a restore point before the update was installed.

Create a Windows 10 Recovery USB (if F11 doesn’t work)

If you can’t access recovery mode:

1. Use another working PC to create a Windows 10 installation media:
   • Visit: Download Windows 10 Tool
   • Follow the instructions to create a bootable USB.
2. Insert the USB into your HP notebook and boot from it (you may need to press Esc > F9 to select the boot device).
3. Choose Repair your computer > Troubleshoot > Startup Repair or System Restore.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support