Forgot login password and do not have a usb recovery key

[62bob]

Forgot login password and lost usb recovery key

[Deep_World]

Hi @62bob,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP laptop model you are using.
• Whether the password issue is with your Windows login account or with BitLocker drive encryption.
• If you are signed in with a Microsoft account or a local account.
• Have you previously set up any security questions, PIN, or fingerprint login?

In the meantime, here are a few troubleshooting steps you can try:

1. Check Microsoft Account Recovery
   • If you use a Microsoft account to log in, visit https://support.microsoft.com/en-us/account-billing/change-your-microsoft-account-password-fdde885b-...  from another device.
   • Reset your password and then try logging in again.
2. Use Local Account Password Reset Options
   • If you set up security questions for your local account, you can reset the password directly from the login screen.
3. BitLocker Recovery Options
   • If the issue is with BitLocker encryption and the recovery key is lost, check if the key is saved to your Microsoft account online.
   • Visit the Microsoft website and sign in with the same account used on your laptop.
4. HP Recovery Manager
   • If password reset is not possible, you may need to use HP Recovery Manager to restore the system.
   • Restart your laptop and press F11 repeatedly to access recovery options.
   • Please note: this may reset your system to factory settings, so back up data if possible.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World