HP 255 G7 laptop and Windows 10 22h2 support

[tigermelon]

All three of my usbs stopped working, I thought maybe because i needed to update but no everything is up to date.

[MysteriousMe]

Welcome to HP Support Community, @tigermelon 

Thank you for posting your query, I will be glad to help you.

1. Restart the Computer

• A simple restart can sometimes resolve hardware recognition issues.

2. Check Device Manager

• Press Win + X → Device Manager.
• Expand Universal Serial Bus controllers.
• Look for entries with a yellow exclamation mark (indicates a driver issue).
• Right-click the device → Update driver.

3. Adjust USB Power Management Settings

• Right-click each USB Root Hub → Properties → Power Management tab.
• Uncheck “Allow the computer to turn off this device to save power.”

4. Uninstall and Reinstall USB Drivers

• Right-click each USB device → Uninstall device.
• Restart your computer.
• Windows will reinstall drivers automatically.

5. Test USB Devices

• Try multiple USB devices to rule out a faulty device.
• Test the devices on another computer.

6. Inspect Physical USB Ports

• Check for dust, debris, or bent pins inside the ports.
• Use a flashlight if necessary.
• Avoid using excessive force when inserting devices.

7. Check BIOS/UEFI Settings

• Enter BIOS/UEFI during startup (F10, Del, or Esc).
• Ensure all USB ports are enabled.
• Look for Legacy USB Support or USB Configuration options.

8. Run Windows Troubleshooter

• Go to Settings → Update & Security → Troubleshoot → Additional troubleshooters → Hardware and Devices.
• Follow on-screen instructions.

9. System Restore / Rollback Drivers

• If USB ports stopped working after a recent update:
• Go to Device Manager → USB device → Properties → Driver tab → Roll Back Driver.
• Or perform a System Restore to a point when USB ports were working.

10. Update Chipset and USB Controller Drivers

• Visit your laptop/PC manufacturer’s website.
• Download and install the latest chipset or USB controller drivers.

11. Check for Windows Updates

• Go to Settings → Update & Security → Windows Update → Check for updates.
• Sometimes Microsoft releases patches for USB issues.

12. Power Cycle the Computer

• Shut down the computer completely.
• Unplug the power cord (and remove the battery if possible).
• Hold the power button for 30 seconds.
• Reconnect power and turn on.

13. Check for Conflicting Software

• Some third-party software (like USB hub utilities, antivirus, or virtualization tools) can block USB detection.
• Temporarily disable or uninstall them.

14. Test in Safe Mode

• Boot into Safe Mode to check if USB works.
• If it works in Safe Mode, a software conflict is likely.

I hope this helps.

Take care and have a good day.