HP Envy x360 2-in-1 Laptop 15-ew0021TX

[Ajith515253]

My laptop (HP Envy x360 2-in-1 Laptop 15-ew0021TX) hardly 2 years old and very limited used. Today when I opened it the hinge broke and also due to that lower corner screen cracked. I tried to contact the customer service and received very casual reply with arrogant tone. Now when I searched online i can see that the hinge problem of HP Envy laptops are widely reported. 

My laptop is in brand new condition since its very rarely used like monthly once or twice; Never expected such poor quality product from HP and very casual approach from Customer service.

I need the executive escalation matrix of HP or else I am going to approach the consumer court since i Have paid almost 100K for this product which is very limited used.

Thanks

Ajith 

[Hawks_Eye]

Hi @Ajith515253 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I need some information to assist you better, however these details cannot be shared in public due to privacy concern.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye

[Ajith515253]

Today I received a quotation for 37000 Rs for the repair. You guys are crazy.

For all those people who are looking to buy a laptop in the\is festival season my suggestion will be dont go for HP by just looking at some attractive offers; you will regret later 

[Hawks_Eye]

@Ajith515253 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Could you please share the case number in private message in this regard to check and assist you further.

Thanks,

Hawks_Eye

[Ajith515253]

5149312813 - This is the case number

[Hawks_Eye]

Thanks for all the details.

I have escalated your issue to HP’s Support Team in your region for their review of possible options available to resolve your issue.

You should be contacted within 2 - 4 business days (this does not include weekends or holidays).

Please keep me posted if contact is not made after 4 business days.

Thanks!

Hawks_Eye