HP Service Centre people have broken Laptop Bazel in my laptop

[Gaurav327]

Service center broke my bezel while fixing keyboard issue and from last one month i am getting only below lines 

"The reason of this mail is that we are working with our concern team. Once we get any revert we will update you accordingly.

We would like to inform you that we are elevating your issue with the concern team.  Once we get the revert from our team, we will definitely update you.  " 

I am not getting proper response from HP email id "servicehead@hp.com" , now i don't have any other options what can be done. Please suggest something here.

[Meghana_10]

@Gaurav327, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP ZBook Firefly 14 inch G8 Mobile Workstation PC (1A2F2AV).

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

We are really sorry for the trouble caused to you with the ZBook. Since you had already contacted the service center and the damage has happened after that, it is also a hardware issue. We request that you visit the same service center to get the laptop fixed. 

However we request that you contact the HP Customer Support at Official HP® Support and raise a conplaint with us. Also please provide us your personal information through the private message so that we can look into this issue with high priority and provide you the resolution. Link is provided below. 
Private Messages - HP Support Community

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana