HP Smart is not opening after using it all afternoon

[Skier5]

HP Smart is not opening after using it all afternoon

[Dragon-Fur]

@Skier5 

Welcome to the HP English Community --

Product / Printer Model:  ?

Operating System:  ?

Software / Application:  ?

Connection Type:  ?

Content / File Type:  ?

Job type:  HP Smart application

By now, you might have tried all of the following.

The basics --

• Switch OFF any VPN on your network
• Make sure both printer and the device where you are running HP Smart are on the same network
• Recheck Windows Updates > Restart computer if any updates are installed / pending.
• Restart printer, computer, and router

If not tried -- and particularly when the printer still works with other apps and software --

Consider / Try

• Check that wherever HP Smart is installed, the latest version of the application is installed for that platform (computer, tablet, phone)
• Test - If no joy >> Reset the HP Smart application (in your Windows computer)
  
• After the Reset of the app - be sure to restart your computer.
• If the reset does not work by itself - add >> Uninstall / Reinstall the application
• After the Uninstall of the app - be sure to restart your computer
• Install a new copy of the application
• Open HP Smart -
• Sign into the app using your HP Account credentials
• Add Printer(s)

================== =====================

- Printer Application - HP Smart – Windows -- Check / Reset HP Smart -

NOTE

If you skip one or more steps and nothing works, consider going back and adding any missed checkpoints.

Start

Reminder

It is important that every device is using the latest version of the HP Smart app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

AND

The printer and device (computer, tablet, phone) where HP Smart is running should be on the same network.

That might be enough…

Stop if everything is now working.

Next,

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

Stop if everything is now working.

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP Smart

Stop if everything is now working.

If the HP Smart opens but does not work or hangs partly open: 

Close the HP Smart App

If you cannot close HP Smart: Restart the computer and log in

Do not start the HP Smart yet.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to Reset the App

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

What if?

If the app Reset does not work by itself,

Next,

Uninstall the HP Smart App from Settings > Apps > Installed Apps or Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps_Reset_5

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

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 Enter the device type and model name of your HP product

OR

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