HP website account issues not listing device

[GadgetShowTech]

This post is about setting up my account. They're not about the laptop. So I share screenshots (did not allow video) . It's really clear, because it goes from page to page, and it shows you exactly what I mean. What is happening and what isn't happening, and I failed to integrate their database of products.

Yet, posting to the community, it has my devices listed.    Under account not there!!! 

[Pallipurath]

Hi @GadgetShowTech,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear to help with issues related to HP products and their services. Although I don't have access to view screenshots or videos, I can guide you through troubleshooting steps to resolve issues with your HP account on their website.

Check Login Credentials:

• Ensure you are logging in with the correct credentials (email and password) associated with your HP account.

Add Your Device Manually:

• If your device is not listed, you can add it manually:
• Sign in to your HP account.
• Navigate to "My Devices".
• Click on "Add a device".
• Follow the prompts to enter the serial number and any required device information.

Clear Browser Cache:

• Sometimes, clearing the cache and cookies from your web browser can resolve loading issues, including displaying devices.

Compatibility and Updates:

• Make sure your browser is up to date as compatibility issues can affect website functionality.

Use a Different Browser:

• Try accessing your account from a different browser to rule out any browser-specific issues.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[GadgetShowTech]

Is a massive let down and shame that you can not view the images in the community posts, how ridiculous is that because you're reply is totally irrelevant and it is ridiculous.

You need to sort yourselves out and stop a ting like amateurs.

[Pallipurath]

Hi, 

Thank you for responding.

I’m really sorry to hear that the issue is still not resolved. I understand how frustrating this situation must be, and I truly appreciate your continued patience.

Please be informed that you will be able to locate the device details using the product number. The product number helps identify the exact model and configuration.

Take care and have an amazing day!

Regards

Pallipurath.