Having sudden shut down and connectivity issue .

[Vyrax]

Suddenly **bleep** down if I touch my screen pr move a little bit and blutooth connection is very poor as well as wifi 

[Max3Aj]

@Vyrax, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

It sounds like your HP Notebook is experiencing sudden shutdowns when the screen is touched or slightly moved, along with Bluetooth and Wi-Fi connectivity issues. These symptoms strongly suggest a hardware-related issue, likely around the motherboard, power connector, or wireless module.

Sudden Shutdown When Touched or Moved

Likely Causes:

• Loose internal connection: Particularly the power cable, battery connector, or motherboard.
• Faulty power jack or flex cable: A slightly moved screen could stress the internal cable.
• Short circuit on motherboard: Movement might trigger a shutdown to prevent damage.

Please try these steps,

• Check power connection:

Plug in the laptop and gently move the screen or chassis. See if the charging light flickers.

• Battery test:

Remove the battery (if removable) and use only AC power. See if issue persists.

• Run HP Hardware Diagnostics:

Restart and press F2 repeatedly → Select System Tests > Extensive Test.

Poor Bluetooth and Wi-Fi Connectivity

This could be due to:

• A failing wireless card
• Antenna cable disconnection (common if the laptop was dropped or opened recently)
• Driver issues

Steps to troubleshoot:

1. Update drivers:
   • Go to Device Manager → Right-click on Network adapters → Update drivers.
2. Check for Windows Updates:
   • Sometimes, updates include important driver fixes.
3. Reset Network Settings:
   • Go to Settings → Network & Internet → Advanced network settings → Network reset.
4. Run HP Hardware Diagnostics:
   • Restart your laptop and press Esc → then F2 to run diagnostics.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support