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05-12-2025 12:19 PM
@PK006, Welcome to HP Support Community,
Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue
First, restart the device and check if the issue persists
Next, Run Windows Update Troubleshooter
Click Start > Settings > System > Troubleshoot
Click Other troubleshooters
Find Windows Update and click Run
Run DISM and SFC (System File Repairs)
These two tools check for and repair corrupted system files that might block updates.
Open Command Prompt as Administrator:
Type cmd in Start menu > Right-click on Command Prompt > Click Run as administrator
Then paste the following commands one at a time, pressing Enter after each:
- DISM /Online /Cleanup-Image /RestoreHealth
- sfc /scannow
Make Sure Date & Time Are Correct
Incorrect date/time can cause update failures.
Right-click the clock > Adjust date/time > Set it to automatic.
I hope this helps.
Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.
Take care and have a good day.
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Regards,
Garp_Senchau
I am an HP Employee