I cannot figure out how to start a warranty claim.

[STK249]

I cannot figure out where to go to start a warranty claim.  It feels like I just keep going in circles and getting solutions for problems I do not have.

[Dragon-Fur]

@STK249 

Welcome to the HP Community --

Product (Printer / Computer) in Warranty?

• HP Support  HP World-Wide Support

Details / Who-What-How / Get Help from the Community > Post New Question

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HP Services and Contact Information

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

Never post private information in the HP Community!

Thieves are waiting - do not hand over your privacy to their keeping.

HP Support does not free-post phone numbers for HP Support on the Internet.

Your computer is not full of bugs and you do not need to pay a fee for driver support.

You do not need Firewall protection.

Never allow strangers access to your computer, tablet, or phone.

Pay attention to where you are going.

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

• HP Support  HP World-Wide Support
•  Store/HP.com USA HP Sales and Customer Service

Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

• HP products, start here in the HP Community or at the HP Website
• Microsoft / Windows - start at Microsoft Web Site 
• Printer Software - 123.hp.com - Printer setup from the HP® Official site
• Combined Printer, Support, and Ink Subscription Service -  HP All-In Plan - Printer / Ink / Support
• Help with Instant Ink - HP Instant Ink Support - Website 
• Out-of-Warranty > Paid Subscription or One Time Help: -  HP SmartFriend Services | HP® Official Site
  • Open the SmartFriend Data Sheet - Contact Information 
  • Scroll down to section “Service by Region” and check the contact options in your region / location.

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What else?

Out of Warranty?  What to do...

For those of us who are "Out of Warranty", submitting a Warranty repair request to HP Support is not an option.

Open your device HP Product Home

Select Category Troubleshooting to find help for common issues.

OR

Select Category Setup & User Guides > Find and open the user manual for your printer.

HP Support does not generally provide free service for out-of-warranty devices.

Our HP Community is not HP Support; we do offer online help free of charge.

Reminder – New Post – Post New Question

 When you submit your question to the Community,

Increase your chances of receiving an answer ---

For example,

• Provide the model of the device > Product Home > and the Operating System / version

• Do NOT include the serial number or any private information in your message -- What?  We cannot make use of the private information and you should never post such in a public forum.
• As best you can, describe the issue for which you are seeking our help.
• Include steps you have used to fix the problem.

 Post New Question

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Do not be a victim.

Stay vigilant.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"