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‎11-05-2025 09:46 PM

HP Recommended

I have tried everything that others have said to do, I uninstalled McAfee, I temporarily disabled my virus protection, I updated my computer and restarted. I even called my school IT desk and they couldn't figure it out.  I've watched several videos on how to disable, I even did a full scan of my computer. I just started online school for my masters and I need to be able to download assignments. I'm getting very frustrated. I have Windows 11, and I've tried downloading on both Google Chrome and Microsoft Edge.  I had the McAfee for a year, but never renewed it, and have just been using my computer's virus protection system.

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1 REPLY 1

‎11-10-2025 10:30 AM

HP Recommended

Hi @tjmapu,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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