Keyboard issue

[Mary800]

Pc all in one problems with keyboard and mouse not communicating 

[Pallipurath]

Hi @Mary800,

Welcome to the HP Support Community.

Thank you for posting your query.

I understand you are facing the issues when your keyboard and mouse are not communicating with your HP All-in-One PC, it can be frustrating. Please follow the steps which you diagnose and fix the issue:

Check Connections:

• If you are using wired devices, ensure they are properly connected to the USB ports. Try connecting to different USB ports on the PC.
• For wireless devices, ensure the USB receiver is securely plugged into a USB port on the PC.

Power and Batteries:

• For wireless devices, check that the keyboard and mouse have fresh batteries and ensure they are turned on.
• Verify that any power switches on your keyboard and mouse are turned on.

Re-sync Wireless Devices:

• Some wireless keyboards and mice have a sync button. Press the sync button on the receiver and then on the devices to re-establish the connection.

Driver Updates:

• Go to Device Manager. To access it, right-click on the Start menu and select Device Manager.
• Expand Keyboards and Mice and other pointing devices, right-click on the device entry, and select Update driver.

Test with another PC:

• To rule out hardware failure, test the keyboard and mouse with another computer if available.

Hardware Troubleshooter:

• Run the built-in Windows hardware troubleshooter:
  • Go to Settings > Update & Security > Troubleshoot.
  • Select Keyboard and run the troubleshooter.
  • Similarly, run the Hardware and Devices troubleshooter if available.

Restart the PC:

• Sometimes a simple restart can resolve connectivity issues.

Take care and have an amazing day!

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Regards

Pallipurath.