Laptop HP Spectre 360 battery issue

[Phil0102]

I have a spectre 360 

the battery needed changing 

I changed this with a like for like battery with same part no. Connected it up 

but I cannot switch on the laptop with just the battery I can switch it on when power adapter is ude 

It looks a if the battery is 100% but I cannot get the battery icon on the task bar as well 

Can somebody help please

[Kuroi_Kenshi]

Hi @Phil0102,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Battery Installation

1. Proper Installation:
   • Ensure that the new battery is properly installed and securely connected to the motherboard.
   • Check for any loose connections or improperly seated cables.

BIOS and Drivers Update

Update BIOS:

• Outdated BIOS can sometimes cause power management issues.
• Visit the HP Support website to download and install the latest BIOS update for your HP Spectre x360.

Update Battery Drivers:

• Open Device Manager by right-clicking the Start button and selecting Device Manager.
• Expand "Batteries," right-click "Microsoft AC Adapter" and "Microsoft ACPI-Compliant Control Method Battery," and select "Update driver."

Perform a Battery Test

1. HP Hardware Diagnostics:
   • Turn off the laptop and disconnect any external devices.
   • Power on the laptop and immediately press the Esc key repeatedly until the Startup Menu is displayed.
   • Press F2 to access the HP System Diagnostics.
   • Select "Component Tests" and then "Battery."
   • Follow the on-screen instructions to test the battery and ensure it is functioning correctly.

Reset Power Management Settings

1. Power Reset:
   • Disconnect the charger and any other peripheral devices from the laptop.
   • Press and hold the power button for about 15 seconds to drain any residual power.
   • Reconnect the charger and try to power on the laptop using the battery.

Battery Calibration

1. Battery Calibration:
   • Let the battery drain completely until the laptop shuts down.
   • Fully charge the battery without interruptions.
   • Repeat this process a few times to help recalibrate the battery sensor.

I hope this helps.

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Best regards,