Laptop battery not charging, not holding a charge

[Freedom2b]

Problem with battery and no idea how to address this.

VERY slow to charge.  Can leave it plugged in overnight, in the morning it is very very low.   OR it may be fully charged.  

The light next to the power outlet is orange, with periodic flashing.  I don't know what that means.

Can't use it plugged in,  as the "your battery is very low plug in"  keeps flashing on screen. Should it work fine when plugged in?  That would be good to know, I suppose.

History:  the laptop fell, landing on the side where the power outlet is.  It WAS plugged in.  The plug bent, so I had to buy a new adapter.  All was fine for 2 or 3 months, now it is not.

Issue could be damage to the power outlet.

Issue could be due to still have the original battery.

Issue could be the replacement adapter I bought is faulty.

OR could be something else entirely.

What do I do to get it working properly again?  Thanks.

[Hawks_Eye]

Hi @Freedom2b 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing the detailed history—it really helps narrow things down. I can imagine how frustrating it feels to deal with such unpredictable charging behavior, especially after a fall and a new adapter. 

You’ve already done a lot of the right thinking by considering the adapter, battery, and port. Let’s walk through a few focused steps to help isolate the cause and get your laptop charging reliably again.

1. Check the power adapter and connection

• Confirm that the replacement adapter matches the original HP specifications for voltage and wattage.
• Gently wiggle the adapter tip while it’s plugged in—if the charging light flickers or cuts out, the DC jack may have loosened internally from the fall.
• Try charging from a different wall outlet directly (no surge protector or extension cord).

2. Interpret the charging light

• A solid orange light typically means charging.
• A blinking orange light often indicates a battery issue—either not charging properly or not detected.
  This blinking, combined with the “battery very low” warning even when plugged in, suggests the battery may not be receiving consistent power.

3. Run HP Hardware Diagnostics for battery and AC adapter

• Shut down the laptop.
• Press the power button, then immediately tap Esc repeatedly until the Startup Menu appears.
• Press F2 to open HP PC Hardware Diagnostics.
• Select Component Tests > Power > Battery Test and run it.
• Also run the AC Adapter Test if available.
  This will give you a clear status of both components.

4. Try a static discharge reset

• Power off the laptop.
• Unplug the adapter.
• Press and hold the power button for 15 seconds.
• Reconnect the adapter and power on.
  This clears any residual charge that might interfere with charging logic.

5. Battery report in Windows

• Press Win + X and select Windows Terminal (Admin).
• Type: powercfg /batteryreport and press Enter.
• Open the generated report from C:\Users\[YourName]\battery-report.html.
• Look for Design Capacity vs Full Charge Capacity. If the full charge is significantly lower, the battery may be worn out.

6. Update BIOS and drivers

• Visit the HP Software and Driver Downloads page
• Enter your product: HP Laptop PC 15-dy2000
• Download and install the latest BIOS, chipset, and battery management drivers for Windows 11.
  These updates can improve power management and charging behavior.

Given the fall and the symptoms, it’s possible the DC jack was weakened and is now intermittently failing to deliver power. If the diagnostics confirm the adapter and battery are healthy, the next most likely cause is a loose or damaged power socket on the motherboard.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Freedom2b]

Sorry not to reply sooner.  Had some other issues here.

I have not had time to go through all the steps you have listed.  I threw away the damaged adapter, so I can't check NOW if the watts and voltage are the same on the one I bought to replace it.  The replacement one worked for a time.  

I am limping along, shutting down the whole laptop each time I am done.  This way the battery is lasting the day.  So I am online for an hour or so in the morning, then I shut it down and go about my day.  Back on about 2 PM for an hour or so, it is fine.  Shut down when I am done.  Back about 7 PM for half an hour and shut it all down for the night.  And I am leaving it plugged in all night which I do not usually do.  Normally I turn off the power strip where the adapter is plugged in.  The adapter gets very hot and I don't like keeping it "on" overnight.  

I appreciate the step by step list as I did not grow up with computers, and I find them overwhelming.  It will take me some time to go through the whole list and test each thing to see where my issue is.  I will attempt  to do that in the next 3 days and see if I can sort this out.  I guess since I found a "work around," was not as panicky as when I posted.  

[Hawks_Eye]

Thank you for taking the time to share this thoughtful update—it really helps paint a clear picture of how you’re managing the situation. 

I can understand how overwhelming it feels when you’re not used to working through technical steps, and I appreciate the effort you’re putting into trying them one by one at your own pace.

You’re already doing the right thing by pacing yourself and not panicking. Once you’ve had a chance to go through the steps, you’ll have a clearer idea of whether the adapter is the culprit or if the battery itself needs attention.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Freedom2b]

OK, I just spent 90 minutes and went through the list of steps.  First I had to copy and paste into Word, and print it out, because I can't see the forum when I do the shut downs and so forth.  This was challenging as I highlighted what was showing on my screen, but moving the cursor down to the bottom it would not scroll down.  So I had to copy repeatedly, section by section.  Got that done, got the doc printed out.  

1.  Check adapter and connection

Can't compare watt and volts as discarded the broken adapter some months back.  

Everything else ok.

2.  Interpret charging light

When the battery is fully charged ( left plugged in overnight) solid white.

When the batter is less than fully charged, the orange light shows and does a slow blink once every 7 seconds.

3.  Run  HP Diagnostics

I can't seem to copy the test results at the end of the tests.  I tried prt scr, and Win-alt-S but neither one worked.

Battery test was OK, because battery is fully charged.

Adapter Test was OK.

One USB port FAILED  (not sure which one)

Memory test FAILED bottom left slot 1

4. Static discharge reset: done.

5.  Battery report in Windows

Can't do this.  This is the info I get:

Windows PowerShell

Copyright (C) Microsoft Corporation. All rights reserved.

Install the latest PowerShell for new features and improvements! https://aka.ms/PSWindows

PS C:\Users\sfsam> powercfg/batteryreport

powercfg/batteryreport : The term 'powercfg/batteryreport' is not recognized as the name of a cmdlet, function, script

file, or operable program. Check the spelling of the name, or if a path was included, verify that the path is correct

and try again.

At line:1 char:1

+ powercfg/batteryreport

+ ~~~~~~~~~~~~~~~~~~~~~~

    + CategoryInfo          : ObjectNotFound: (powercfg/batteryreport:String) [], CommandNotFoundException

    + FullyQualifiedErrorId : CommandNotFoundException

PS C:\Users\sfsam>

6.  Update BIOS and drivers

Did this, BUT when it has me enter operating system - Windows 11 - then there is another box on the far right with a drop down.  It offered 22H 64 bit which is what I took.  My SETTINGS info says I have 25H2.  No idea what this means suspect year???

This is the result:

So I did not have to update anything.

I regularly  empty cache.  I guess I need to defrag?  Know the term, no idea how to do it.  I'm always worried about losing info stored on my laptop.  

Let me know what you would like me to do next.  

Thanks.  

[Freedom2b]

Step 5 Battery report in Windows.

I can't seem to do this?  Please see above.

Still having issues, and still not clear what I am to do.  

[Hawks_Eye]

Hi @Freedom2b 

We sincerely thank you for your patience and co-operation during this troubleshooting process.

If after following these steps you still face issues, I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye