Laptop issue / Unable to contact HP

[Joselu103]

Hi,

Regarding the laptop issue: the screen has started turning off randomly (sometimes for up to an hour) while the fans continue running. I took it to an official HP service center here, and they informed me that the motherboard needs to be replaced. However, they said this cannot be done for free because the manufacturer’s warranty listed on HP’s website has expired.

I need to claim the vendor’s warranty for my laptop, as it was purchased in January 2024 through the official HP store on Amazon.es.

I have already tried contacting HP support via email a few times (I currently live in Slovenia, and there is no chat support available here). After submitting my inquiry, I am supposed to receive an automated confirmation email within an hour, but it never arrives (I have checked all inboxes).

I would greatly appreciate any assistance you can provide.

Thank you in advance.

[Kuroi_Kenshi]

Hi @Joselu103,

Welcome to the HP Support Community! 

We're here to help you! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Kuroi_Kenshi]

Hi @Joselu103,

Thanks for your response! We apologize for the inconvenience, but it seems the issue is still holding on tight. Don't worry, we're not giving up yet! 

We've exhausted our troubleshooting options here, so we recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

To contact us, click here: https://support.hp.com/contact

Step 1: Sign in to the HP Support page using your HP account or create a new account by clicking on “Create Account.”

Step 2: Enter the device serial number, select the product, and click on “other” from the options.

Step 3: Click on “Continue to contact options,” and choose your country/region and language.

Step 4: The support options will now populate based on the warranty status of your device.

They will guide you further. 

Feel free to come back here anytime for further assistance. 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Best regards,

Kuroi_Kenshi

I am an HP Employee