Laptop not working

[Prabhat02]

laptop is turning blank screen freezing

[Max3Aj]

@Prabhat02, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I'm sorry to hear you're having trouble with your HP laptop. Here are a few steps you can try to fix the blank screen and freezing issue:

Perform a Hard Reset:

• Turn off the laptop by holding the power button.
• Disconnect any cables and remove the battery if possible.
• Hold the power button for 15 seconds.
• Reconnect the power adapter but not the battery.
• Turn on the laptop by pressing the power button.

Check the RAM:

• Ensure the RAM sticks are securely seated.
• If possible, swap the RAM sticks to identify if one is faulty.

Test the Display:

• Connect the laptop to an external monitor to check if the issue is with the LCD screen or cable.

Recover the BIOS:

• Power off the laptop.
• Hold the Windows + B keys while pressing the power button.
• Wait for the BIOS update process to begin.

Reseat the Memory Modules:

• Access the memory modules and remove them.
• Reinstall the modules, ensuring they are properly seated.

You may refer to this link - Fix a laptop that starts but the screen remains black | HP Notebooks | HP Support
>HP PCs - Computer starts but the screen remains blank (Windows 11, 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support