Laptop returned to be dismantled however still live

[Fedup53]

Security issue. Laptop returned due to Technical Support corruption of external HP Simplesave external hard drive. HP have confirmed in writing my returned PC would be dismantled however it is still live with existing Warranty which has been overstated. What is happening HP

[Kuroi_Kenshi]

Hi @Fedup53,

Welcome to the HP Support Community! 

We're here to help you tackle that hardware failure! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

[Fedup53]

Nearly 4 weeks have past. Last communication was 21 May 2025. Nothing absolutely nothing to allay my fears that what was promised has not been done. My security is paramount. The Serial Number and Product Code can be provided as necessary. Or you can check my HP account to see the number of HP computers within my account. Await your response.