Monitor

[tianajensen]

I have broken a monitor on an HP refurbished .

I purchased another used monitor, all is connected, 

Message to change resolution 

However unable to get further than that, unable to access settings 

[Hawks_Eye]

Hi @tianajensen 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

It seems like your new monitor is prompting you to change the resolution, but you're unable to access the settings to do so. 

Here are some steps to help you resolve this issue:

Check Display Settings:

• Right-click on an empty area of your desktop and select "Display settings."
• Scroll down to the "Display resolution" section.
• Use the dropdown menu to select the recommended resolution for your monitor (usually labeled as "Optimal" or "Recommended").
• Click "Apply" to save the changes.

Update Graphics Drivers:

• Open the Start menu and search for "Device Manager."
• Expand the "Display adapters" section.
• Right-click on your graphics card and select "Update driver."
• Choose "Search automatically for updated driver software."

Advanced Display Settings:

• In the "Display settings" window, click on "Advanced display settings."
• Check the refresh rate and resolution settings for your monitor.
• Adjust them to match the monitor's specifications.

Monitor Settings:

• If your monitor has physical buttons, use them to access the monitor's on-screen menu.
• Look for options to reset the monitor to factory settings or manually adjust the resolution.

Test with Another Cable or Port:

• Ensure the cable connecting your monitor to the computer is securely attached.
• Try using a different cable or port (e.g., HDMI, DisplayPort) to rule out connection issues.

Restart and Reconnect:

• Turn off your computer and monitor.
• Disconnect the monitor and reconnect it after a few seconds.
• Restart your computer and check if the issue persists.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye